Published Release Notes

Improved data page performance

Data pages that are sourced from report definitions now support server-side paging. This functionality optimizes the performance and memory of data pages, making them more efficient at retrieving large lists of data. In addition to getting page indicators at the top of a grid, you can sort and filter columns in a grid in conjunction with paging. If you want the system to use server-side pagination, you can also enable pagination from the Data page rule form.

For more information, see Defining data page access.

Email supports Microsoft Graph

Email integration with Microsoft Office 365 now supports Microsoft Graph. By using Microsoft Graph, you can process inbound email more securely and avoid using less secure protocols, such as IMAP and POP3.

For more information, see Creating an email account.

Email listener enhancements for faster email processing

Enhanced email listeners now process more emails in less time. To increase throughput, you can configure email listeners to process several emails simultaneously, instead of one at a time.

For more information, see Creating an email listener.

Support for data page aggregation

You can now aggregate data from multiple sources for faster and easier implementations. With this feature, you can load data pages more easily without using an activity or data transform. 

For more information, see Creating a data page. 

Email bots now support multiple languages

You can now configure Pega Email Bot™ to perform text analysis, use training data and triage emails in multiple languages, for example, English, French, German, and Spanish. By detecting topics and entities from emails in different languages, the system can suggest the correct business case and provide an email response in the user's own language.

For more information, see Selecting languages for an Email channel and Enabling automatic language detection for text analysis.

Improved contracts for implementations

For more complete contracts, automations now support embedded pages, default values, and picklists. These enhancements provide a more robust model for inputs and outputs that is easier to update and maintain.

For more information, see Viewing automations.

Enhanced OpenAPI Specification generation

To better understand the purpose of your REST API, you can now generate a more complete OpenAPI Specification (OAS) from REST service rules in Pega Platform™. The system uses relevant records to build an accurate schema definition for page and page list outputs, and generate stronger schema type definitions for all inputs, outputs, and fields, such as array or boolean. You can also generate OAS by mapping values to JSON or Clipboard in the request, or mapping values from JSON or Clipboard in the response. 

For more information, see Service REST rules.

Support for seamless transitions between IVAs and customer service representatives

To ensure the best user experience in chat sessions with a Pega Intelligent Virtual Assistant™ (IVA), customer service representatives (CSRs) can now step in and take control of a chat session multiple times, when the chatbot is not capable of correctly answering the user. After the user problem is resolved, the CSR can seamlessly switch control of the chat session back to the chatbot.

Enhancements to automations for defining Pega API contracts

With enhanced automations, you can now pass embedded pages, specify default values for optional input parameters, and define a set of values for inputs by using the picklist or enumerated field types. The new enhancements make your applications easier to define and maintain, and you can now provide callers of Pega APIs with a clear description of the API.

For more information, see Viewing automations.

Autopopulated properties support savable data pages

To more easily source data, you can now save an autopopulated property that references a savable data page. For properties that you autopopulate by copy, save plans now execute on the copy, instead of on the data page. These enhancements reduce implementation time and make the applications that you build more manageable.