Optimized performance of decision strategies
Valid from Pega Version 8.2
Strategies that are part of data flows are now automatically optimized to achieve the best performance. You can also choose the properties that a strategy outputs to further increase the efficiency without additional strain on your hardware.
For more information, see Adding strategies to dataflows.
Improvements to the Email channel configuration and content analysis
Valid from Pega Version 8.2
To make the Intelligent Virtual Assistant™ (IVA) for Email more useful and easier to manage, you can track all the Email channel configuration changes that you or other operators make. The system now also detects defined entities and topics, not only in the contents of the email messages and its attached files, but also in the email subject field which improves the responsiveness of IVA to emails. You can map same text that appears in an email triage case to different entities. In previous versions of Pega Platform, only the email body was analyzed but with subject analysis, now the entire email is analyzed for topics and entities, including its salutation and signature.
For more information, see Tracking configuration changes in the Email channel and Enabling the analysis of subject field content during email triage.
Facebook and Web Chatbot configuration in the preview console
Valid from Pega Version 8.2
When you develop a Pega Intelligent Virtual Assistant™ (IVA) for Facebook or Web Chatbot, you can now teach interactive bot conversations by chatting with the bot in the preview console and guiding the artificial intelligence algorithm to the right responses. This ability greatly accelerates conversation development and simplifies configuration, while providing the developer with more transparency in the mechanisms that produce specific responses.
For more information, see Simulating a conversation and building a chatbot runtime and Testing and building a chatbot from the preview console.
Support for rich user interface controls in IVA for Web Chatbot
Valid from Pega Version 8.2
You can now use rich user interface controls in Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot because Pega Platform™ includes a framework for advanced user interface controls. You can use a date picker control and add file attachments while chatting with the chatbot. These features provide a richer and more robust user experience and they help the user accomplish tasks more quickly without the need for complex validation messages.
For more information, see Use rich user interface controls in Web Chatbot.
Analyze decision components with simulation tests
Valid from Pega Version 8.2
Gain a better understanding of how strategy components influence decision outcomes by using decision funnel explanations. By running simulation tests with the new Decision funnel explanation purpose, you can now break down the results of a decision funnel into granular analyses to assess how certain components and expressions influence the overall outcome.
For more information, see Interpret the decision funnel with simulation tests.
Support for rich HTML text in IVA for Email
Valid from Pega Version 8.2
Pega Intelligent Virtual Assistant™ (IVA) for Email now supports rich HTML text in email conversations, which enhances the overall user experience. You can enable this option in the Email channel configuration in IVA for Email to display rich text in email conversations for case triaging. Natural language processing (NLP) analysis works flawlessly in scenarios for all email content that contains rich HTML text.
For more information, see Enabling rich HTML text in emails.
Multiple actions triggering during intelligent email routing
Valid from Pega Version 8.2
Pega Intelligent Virtual Assistant™ (IVA) for Email now supports triggering of multiple actions during the intelligent routing of incoming emails, which improves the artificial intelligence capability of IVA for Email so that it is more responsive to user input. For example, you can set up intelligent routing for an Email channel to trigger multiple actions, such as creating a case and automatically replying to an email for the content that you receive.
For more information, see Intelligent email routing, Configuring routing conditions for automatic email handling, and Setting up intelligent routing in Intelligent Virtual Assistant for Email.