Published Release Notes

Improvements for test cases and assertions

The process of modifying test cases and assertions has been improved. Adjusting test cases to application changes is now much easier.

You now can:

• Select a page on which to run a tested rule.
• Change the class and rule of unit test cases.
• Create assertions that validate specific error messages on pages, properties, and activities.
• Automatically update decision result assertions with property changes made to a rule.
• Modify a rule's properties directly from decision result assertions.

For more information, see:

• Updating scenario tests
• Setting up your test environment
• Configuring page assertions
• Configuring property assertions
• Configuring decision result assertions

Email bots now support multiple languages

You can now configure Pega Email Bot™ to perform text analysis, use training data and triage emails in multiple languages, for example, English, French, German, and Spanish. By detecting topics and entities from emails in different languages, the system can suggest the correct business case and provide an email response in the user's own language.

For more information, see Selecting languages for an Email channel and Enabling automatic language detection for text analysis.

Support for seamless transitions between IVAs and customer service representatives

To ensure the best user experience in chat sessions with a Pega Intelligent Virtual Assistant™ (IVA), customer service representatives (CSRs) can now step in and take control of a chat session multiple times, when the chatbot is not capable of correctly answering the user. After the user problem is resolved, the CSR can seamlessly switch control of the chat session back to the chatbot.

Simulation of data pages and third-party connections

When configuring your unit test case environment, you can now set up simulated data for connector and data page rules, instead of connecting to external sources.

By simulating such data calls, you are not dependent on any third-party server when running your tests.

This feature supports the following rules:

• Data page
• Connect-Cassandra
• Connect-CMIS
• Connect-dotNet
• Connect-EJB
• Connect-HBase
• Connect-HTTP
• Connect-Java
• Connect-JMS
• Connect-MQ
• Connect-REST
• Connect-SAP
• Connect-SAPJCo
• Connect-SOAP

For more information about simulating third-party connections, see Simulating data pages and third-party connections.

New branch quality dashboard

Pega Platform™ 8.4 introduces a new branch quality dashboard that shows the following metrics:

• The branch’s guardrail compliance score and the number of guardrail violations
• The percentage and number of unit tests that passed for the branch
• The percentage and number of rules that the tests cover
• Potential merge conflicts that can be addressed directly from the branch quality dashboard

For more information about the new branch quality dashboard, see Viewing branch quality and branch contents.

Unified Messaging Desktop integration with Pega Platform

You can now use the Pega Unified Messaging Desktop™ customer service solution with a Pega Platform™ application so that customer service representatives (CSRs) and other users, such as managers, can respond to user requests more quickly and in a more consistent manner. With integrated Pega Unified Messaging Desktop, CSRs can escalate user requests from Pega Intelligent Virtual Assistants™ (IVAs) by using case processing and artificial intelligence alongside Pega Customer Service™

For more information, see Develop a single IVA channel to chat across different messaging platforms.

Enhanced reliability and stability of scenario tests

Several enhancements have been made to scenario tests to increase their stability and reliability. With enhanced improvements, you can now:

• Delay the execution of a step within a scenario test to add latency to a web browser and actions on a web page. This prevents tests from failing when a dynamic web page does not load all page element at once, but the test finds page elements that are immediately rendered.
• Automatically rerun failed scenario tests, which might fail because there are temporal stability issues on the environment or because the application UI is slowly renders.
• View the run history of scenario tests so that you can analyze the history of a test over time.

For more information, see the following:

• Delay the execution of a step within a test and rerun failed scenario tests for enhanced scenario test stability (8.5)
• Changing application quality metrics
• Automatically rerunning failed scenario tests
• Creating scenario tests

Reports with visualizations of performance and automation levels for the email bot

In the Email Manager portal, you can now use built-in reports to visualize Pega Email Bot™ performance and the automation levels that are related to received emails, triaged cases, and created business cases. You can plug the reports to display the report data in other portals, for example the Case Manager portal. Based on the information displayed in the reports, you can adjust the machine learning models to achieve greater automation in the system.

For more information, see Viewing the reports for the Email channel and Built-in reports for the email bot.

Improved experience when building an IVA and Email Bot in App Studio

Build your Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™ while working only in App Studio. This approach makes the design process easier and more intuitive, and saves you time. You can now modify the advanced text analyzer configuration while working in App Studio. In addition, if you have access to Dev Studio, you can edit the text analyzer rule from App Studio for your chatbot or email bot by clicking a link to open the settings in Dev Studio.

For more information, see Adding a text analyzer for an email bot and Adding a text analyzer for an IVA.

Triage cases archiving in the email bot (Pega Cloud Services)

For Pega Platform™ that is installed in Pega Cloud^® Services, you can configure Pega Email Bot™ to archive resolved triage cases that are older than a specified number of days. Archiving triage cases improves the overall performance of your system by reducing the primary storage consumption and cost because the system places such resolved triage cases in a secondary storage.

For more information, see Archiving resolved emails for an email bot (Pega Cloud Services).