Published Release Notes

Enhanced reliability and stability of scenario tests

Several enhancements have been made to scenario tests to increase their stability and reliability. With enhanced improvements, you can now:

• Delay the execution of a step within a scenario test to add latency to a web browser and actions on a web page. This prevents tests from failing when a dynamic web page does not load all page element at once, but the test finds page elements that are immediately rendered.
• Automatically rerun failed scenario tests, which might fail because there are temporal stability issues on the environment or because the application UI is slowly renders.
• View the run history of scenario tests so that you can analyze the history of a test over time.

For more information, see the following:

• Delay the execution of a step within a test and rerun failed scenario tests for enhanced scenario test stability (8.5)
• Changing application quality metrics
• Automatically rerunning failed scenario tests
• Creating scenario tests

Reports with visualizations of performance and automation levels for the email bot

In the Email Manager portal, you can now use built-in reports to visualize Pega Email Bot™ performance and the automation levels that are related to received emails, triaged cases, and created business cases. You can plug the reports to display the report data in other portals, for example the Case Manager portal. Based on the information displayed in the reports, you can adjust the machine learning models to achieve greater automation in the system.

For more information, see Viewing the reports for the Email channel and Built-in reports for the email bot.

Improved experience when building an IVA and Email Bot in App Studio

Build your Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™ while working only in App Studio. This approach makes the design process easier and more intuitive, and saves you time. You can now modify the advanced text analyzer configuration while working in App Studio. In addition, if you have access to Dev Studio, you can edit the text analyzer rule from App Studio for your chatbot or email bot by clicking a link to open the settings in Dev Studio.

For more information, see Adding a text analyzer for an email bot and Adding a text analyzer for an IVA.

Triage cases archiving in the email bot (Pega Cloud Services)

For Pega Platform™ that is installed in Pega Cloud^® Services, you can configure Pega Email Bot™ to archive resolved triage cases that are older than a specified number of days. Archiving triage cases improves the overall performance of your system by reducing the primary storage consumption and cost because the system places such resolved triage cases in a secondary storage.

For more information, see Archiving resolved emails for an email bot (Pega Cloud Services).

Usability improvements in the Email Manager and Case Manager portals

Pega Email Bot™ customer service representatives (CSRs) working in the Email Manager, Case Manager, or Case Worker portals can now quickly reply to one recipient or to all recipients. CSRs can also view the sentiment analysis of an email (positive, negative, or neutral) for each received email, displaying the sentiment pattern for the entire email thread in a triage case. The email bot improvements add value for CSRs working in the portals and help them save time when responding to user requests.

For more information, see Understanding the email triage process and Replying to customers by email for an email bot.

New database tables for email bots

Pega Email Bot™ now uses two new database tables that make the system more reliable and improve system performance. The pc_work_triage table stores complete information about email triage cases for the email bot. The pr_index_tracktriageactions table stores information about captured actions in triage cases.

Upgrade impact

During an upgrade to Pega Platform™ 8.5, a dedicated job scheduler automatically migrates resolved and open triage cases to these email bot tables in the background. If you expose additional properties as database columns or expose additional custom columns in the pc_work table, you must prepare your application for this automated migration. For more information, see Migrating triage cases to new tables.

What steps are required to update the application to be compatible with this change?

If the pc_work table in your application has no additional properties or custom columns, there is nothing to do; if it does, prior to an upgrade to Pega Platform 8.5, you must extend the pyPopulateColumnNamesExtension data transform to any exposed additional columns in legacy tables with this information.

For more information, see Database schema for email bot tables.

Scenario tests now honor application stack settings

The application stack defined on the Application Quality Settings page of Dev Studio now serves as a foundation for creating, viewing, and running scenario tests. 

Dev Studio will now:

• Display scenario tests based on the application stack settings on the Dev Studio landing page.
• Store scenario tests with the configured stack settings.
• Report metrics in the application quality dashboard with respect to the configured stack settings.  

For more information, see Creating UI-based tests with scenario testing. 

Run an application test suite from a CI/CD pipeline

Deployment Manager, as well as the existing REST service used to call scenario tests, now accepts a test suite ID when running scenario tests from an application pipeline. By using test suites, you can customize a set of select scenario tests to run as a group, instead of running all the scenario tests that are applied to a particular application.

Only the tests that belong to the suite are run as part of the task. 

For more information, see Creating UI-based tests with scenario testing. 

Access PegaUnit compliance metrics from a centralized location

PegaUnit compliance metrics and execution rate have been added to the PegaUnit metrics tile of the Application Quality dashboard. This dashboard provides a centralized location for all PegaUnit data for a specific application. 

The dashboard also supports granular PegaUnit test information for each case type and data type, similar to the process currently available on the branch quality dashboard. 

For more information, see Analyzing application quality metrics. 

Run PegaUnit tests by using an API call

A new REST API is now available to create and run PegaUnit tests from an external continuous improvement (CI) tool. This synchronous method allows for the processing of large quantities of tests while reducing the possibility of time-out issues. This additional method of performing PegaUnit testing does not impact users who want to continue using their current testing workflow. 

For more information about setting up your environment and making API calls with Deployment Manager, see the Documentation/readme-for-swagger.md file in the DeploymentManager04_08_0x.zip file, found in the Deployment Manager download package.