Published Release Notes

Run an application test suite from a CI/CD pipeline

Deployment Manager, as well as the existing REST service used to call scenario tests, now accepts a test suite ID when running scenario tests from an application pipeline. By using test suites, you can customize a set of select scenario tests to run as a group, instead of running all the scenario tests that are applied to a particular application.

Only the tests that belong to the suite are run as part of the task. 

For more information, see Creating UI-based tests with scenario testing. 

Access PegaUnit compliance metrics from a centralized location

PegaUnit compliance metrics and execution rate have been added to the PegaUnit metrics tile of the Application Quality dashboard. This dashboard provides a centralized location for all PegaUnit data for a specific application. 

The dashboard also supports granular PegaUnit test information for each case type and data type, similar to the process currently available on the branch quality dashboard. 

For more information, see Analyzing application quality metrics. 

Run PegaUnit tests by using an API call

A new REST API is now available to create and run PegaUnit tests from an external continuous improvement (CI) tool. This synchronous method allows for the processing of large quantities of tests while reducing the possibility of time-out issues. This additional method of performing PegaUnit testing does not impact users who want to continue using their current testing workflow. 

For more information about setting up your environment and making API calls with Deployment Manager, see the Documentation/readme-for-swagger.md file in the DeploymentManager04_08_0x.zip file, found in the Deployment Manager download package. 

Merge application-level test reports by using the Pega API service

A new REST API is now available so that you can merge test coverage reports at the application level without having to perform this task manually. This service accepts the application IDs for the test coverage reports that you want to merge and generates a consolidated report in the target application provided.

For more information about setting up your environment and making API calls with Deployment Manager, see the Documentation/readme-for-swagger.md file in the DeploymentManager04_08_0x.zip file, found in the Deployment Manager download package.

Improvements to scenario testing for increased efficiency

Several enhancements have been made to scenario tests for increased test efficiency. See below for a list of these improvements.

• Scenario testing now supports multiple actions per run, and all events that are configured as part of a scenario test are now triggered sequentially. Previously, only the first event was triggered, and the system ignored the rest. 
• If a scenario test encounters a JavaScript error at any point during the run, the system immediately stops the tests. Refer to the logs for a detailed description of the error. 
• Actions can now be configured and recorded on custom components in the scenario testing tool. 

For more information, see Creating UI-based tests with scenario testing. 

Conversation flow and smart shapes for the Digital Messaging chatbots

When creating Pega Intelligent Virtual Assistant™ (IVA) for Digital Messaging, chatbot developers can now use new conversation smart shapes in a dedicated flow, making the design process simpler, more robust, and intuitive. With the new smart shapes, the chatbot displays text messages or asks questions to users in one of several ways. In addition, developers do not have to create additional rules, switch tabs, or perform manual validation. You can associate the conversation flow that you create for your IVA with a business case, use the flow on its own, or reuse it in another conversation flow, improving the overall chatbot design process.

For more information, see Adding a stand-alone conversation process for a conversational channel, Adding a case type conversation process for a conversational channel, Editing the conversation smart shapes and Flow shapes.

Ability to forward emails in triage cases

When working on customer emails in the Email Manager or Case Manager portal, customer service representatives (CSRs) can now forward emails to additional stakeholders, for example, third-party vendors or sellers. As a result, CSRs that work with Pega Email Bot™ save time, improve responsiveness to customer inquiries, and make email triaging more efficient. The email bot keeps each forwarded email conversation in a separate email thread from the customer conversation, making the system more consistent and secure.

For more information, see Communicate with stakeholders on a customer query by forwarding emails and Forwarding emails to other stakeholders for an email bot.

Outbound email templates for email bots

Pega Email Bot™ now provides built-in templates for outbound email and an option to create your own, custom templates. You can use this feature to standardize branding for your applications and the company through your communication channels. For example, customer service representatives (CSRs), who use the Email Manager or Case Manager portals, can apply these templates to strengthen your brand's presence in every email that they send or that the email bot automatically sends as an acknowledgment for a user email.

You select an outbound email template when you configure the Email channel. The system provides you with three built-in outbound email templates that you can select or modify to fit the requirements of your organization.

For more information, see Creating an Email channel and Creating outbound email templates.

Association of incoming emails with triage cases

Customer service representatives (CSRs) can now associate an email triage case with existing business cases or service requests. As a result, CSRs can respond more quickly to information about the same issue reported by customers several times. The system displays a list of related service cases for the same customer that CSRs can then associate or disassociate from the open email triage case in the Email Manager or Case Manager portal.

For more information, see Associating service requests with a triage case and Keep related incoming emails together for a triage case.

Secure email threading mechanism in email bots

Pega Email Bot™ now uses a secure built-in threading mechanism to ensure that all email communication between customer service representatives (CSRs), customers, and other stakeholders is secure and organized in separate threads for a triage case. For this purpose, the system embeds a unique encrypted security code in the body of outbound emails that identifies related triage cases, service requests, and forwarded emails.

For more information, see Understanding email triage process and Use a secure threading mechanism for emails.