Published Release Notes

Updates to creating and cleaning the test data for automated tests

Creating test data for automated tests is now easier and more customizable. During test case or suite creation, you can now create objects, load work and data objects, and add user pages from the clipboard. These objects and pages can be further configured and will be available in the clipboard when you run the test.

For test cases, you can now define a separate set of actions to perform after the tested rule is run, such as applying a data transform, loading a data page or object, or running an activity,

You can also prevent test data from being removed from the clipboard after a test is run so that subsequent tests can use the same test data.

For more information, see Setting up your test environment and Cleaning up your test environment.

Support for rich HTML text in IVA for Email

Pega Intelligent Virtual Assistant™ (IVA) for Email now supports rich HTML text in email conversations, which enhances the overall user experience. You can enable this option in the Email channel configuration in IVA for Email to display rich text in email conversations for case triaging. Natural language processing (NLP) analysis works flawlessly in scenarios for all email content that contains rich HTML text.

For more information, see Enabling rich HTML text in emails.

Multiple actions triggering during intelligent email routing

Pega Intelligent Virtual Assistant™ (IVA) for Email now supports triggering of multiple actions during the intelligent routing of incoming emails, which improves the artificial intelligence capability of IVA for Email so that it is more responsive to user input. For example, you can set up intelligent routing for an Email channel to trigger multiple actions, such as creating a case and automatically replying to an email for the content that you receive.

For more information, see Intelligent email routing, Configuring routing conditions for automatic email handling, and Setting up intelligent routing in Intelligent Virtual Assistant for Email.

Improved rich user interface controls in IVA for Web Chatbot

In Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot, you can use additional rich user interface controls, such as the time and date picker or a simple form, to help users accomplish tasks more quickly and to limit errors. IVA for Web Chat can now also display a welcome message in the chat window, for example, to inform the user about the person with whom they are chatting.

For more information, see Streamline conversations in IVA for Web Chatbot with rich user interface controls.

Upgrade impact

The new Ul controls for Web Chatbot are enabled by default upon upgrade. If you do not want the controls enabled, you must disable them.

Also, if you have changed the styles for the welcome message, you may need to make changes to the welcome message to incorporate the new areas in the bot conversation area (such as quick replies).

What steps are required to update the application to be compatible with this change?

Existing channels will behave as they did previously, so you should determine whether you want to use the new UI controls. If you want to use the new Ul controls, configure the new design-time options.

If you have changed the default styles for the welcome message, review the new settings to ensure that the welcome message is configured properly. 

Test coverage support for more rule types

Test coverage has been expanded to include the following rule types. Test coverage support for these rule types enables developers to more accurately measure the effectiveness of their tests.

• Collection
• Declare trigger
• Map value
• Navigation 
• Report definition
• Scorecard

For more information about test coverage, see Test coverage.

Upgrade impact

The new rule types may impact the test coverage metrics for your applications. Due to the increased number of supported rules, the reported test coverage percentage will decrease.

What steps are required to update the application to be compatible with this change?

Run your coverage reports after upgrading to see the latest metrics.

Ability to import and export Intelligent Virtual Assistant or Email Bot training data

You can now copy Pega Intelligent Virtual Assistant™ (IVA) or Pega Email Bot™ training data between Pega Platform™ application environments by performing an export and import action. Importing and exporting training data between Pega Platform application environments results in greater accuracy of entity detection. Entities are detected by the system in a chat conversation, including attachments, to help respond to the user correctly, and consist of proper nouns that fall into a commonly understood category such as a person, organization, or a ZIP code. The ability to copy training data also makes it easier to maintain IVA or Email Bot, and build its artificial intelligence.

For more information, see Copying training data to another environment and Copy training data and model to another IVA or Email Bot environment.