Published Release Notes

Access PegaUnit compliance metrics from a centralized location

PegaUnit compliance metrics and execution rate have been added to the PegaUnit metrics tile of the Application Quality dashboard. This dashboard provides a centralized location for all PegaUnit data for a specific application. 

The dashboard also supports granular PegaUnit test information for each case type and data type, similar to the process currently available on the branch quality dashboard. 

For more information, see Analyzing application quality metrics. 

Support for rich user interface controls in IVA for Web Chatbot

You can now use rich user interface controls in Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot because Pega Platform™ includes a framework for advanced user interface controls. You can use a date picker control and add file attachments while chatting with the chatbot. These features provide a richer and more robust user experience and they help the user accomplish tasks more quickly without the need for complex validation messages.

For more information, see Use rich user interface controls in Web Chatbot.

Improved rich user interface controls in IVA for Web Chatbot

In Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot, you can use additional rich user interface controls, such as the time and date picker or a simple form, to help users accomplish tasks more quickly and to limit errors. IVA for Web Chat can now also display a welcome message in the chat window, for example, to inform the user about the person with whom they are chatting.

For more information, see Streamline conversations in IVA for Web Chatbot with rich user interface controls.

Upgrade impact

The new Ul controls for Web Chatbot are enabled by default upon upgrade. If you do not want the controls enabled, you must disable them.

Also, if you have changed the styles for the welcome message, you may need to make changes to the welcome message to incorporate the new areas in the bot conversation area (such as quick replies).

What steps are required to update the application to be compatible with this change?

Existing channels will behave as they did previously, so you should determine whether you want to use the new UI controls. If you want to use the new Ul controls, configure the new design-time options.

If you have changed the default styles for the welcome message, review the new settings to ensure that the welcome message is configured properly. 

More quality metrics on the Application Quality dashboard

On the Application Quality dashboard, for each case type you can now view quality metrics such as guardrail score, test coverage percentage, unit test pass rate, list of guardrail of warnings, uncovered rules, and failed Pega unit tests. These metrics are also available for rules that are used in the application but that are not a part of any case type. To access these metrics, on the Application Quality dashboard list of case types, click Find issues.

For more information, see Application Quality landing page.

View application quality metrics by data type

You can now view application quality metrics by data type on the Application Quality landing page. The new Data Types tab displays metrics for data types grouped by data objects, which enables you to more quickly understand the overall coverage of the application's integrations and interfaces.

For more information about data type metrics, see Application Quality landing page.

Improve application test coverage by running multiple sessions

You can improve the test coverage of your application by using a new test coverage method - Application Coverage. Multiple users can perform coverage sessions which are aggregated into a single report. By using report metrics that show the number of rules that are covered and are not covered by tests, developers can identify which areas of the application need more test coverage.

For more information, see the Test Coverage landing page.

Quality metrics now include charts with trends

The Application Quality landing page now contains charts that show changes in metrics over time. Landing pages for Test coverage and Unit testing also contain interactive charts with user-defined date range filters. The default date range of the charts is 2 weeks, but you can change it by using the Application: Quality Settings landing page. The historical data provided by the charts shows changes in application quality metrics over time, so that you can recognize trends and identify potential problems with application quality.

For more information, see Application Quality landing page.

New landing page allows you to customize the presentation of quality metrics

From the new Application: Quality Settings landing page, you can specify which built-in apps to include for testing. You can also modify the date range for graphs on the Application Quality, Application: Test coverage, and Application: Unit testing landing pages. Additionally, you can specify how many days the tests are considered current to be included on the Application Quality dashboard and in reports. By configuring how quality metrics are displayed, you can customize data presentation according to your needs, which can help improve the quality of your application.

For more information, see Application: Quality Settings landing page.

Test coverage support for more rule types

Test coverage has been expanded to include the following rule types. Test coverage support for these rule types enables developers to more accurately measure the effectiveness of their tests.

• Collection
• Declare trigger
• Map value
• Navigation 
• Report definition
• Scorecard

For more information about test coverage, see Test coverage.

Upgrade impact

The new rule types may impact the test coverage metrics for your applications. Due to the increased number of supported rules, the reported test coverage percentage will decrease.

What steps are required to update the application to be compatible with this change?

Run your coverage reports after upgrading to see the latest metrics.

Support for seamless transitions between IVAs and customer service representatives

To ensure the best user experience in chat sessions with a Pega Intelligent Virtual Assistant™ (IVA), customer service representatives (CSRs) can now step in and take control of a chat session multiple times, when the chatbot is not capable of correctly answering the user. After the user problem is resolved, the CSR can seamlessly switch control of the chat session back to the chatbot.