Published Release Notes

Improvements to email case triaging

Improvements to Pega Intelligent Virtual Assistant™ (IVA) for Email make the system more robust and user friendly. When you reply to emails in a triage case, you can forward the email, reply to all, and use the carbon copy (cc) and blind carbon copy (bcc) fields. You can also send Pulse messages to discuss an email case without exposing the information to external users. You are notified in the Email Manager and Case Manager portal if you receive Pulse messages. Even when an email case has been resolved and appears as read-only, you can still send Pulse messages.

For more information, see Email Manager portal and Email triage.

Identify Pega unit test cases associated with inactive or deleted rules

From the Application: Unit testing landing page, you can view a list of all Pega unit test cases that are associated with inactive or deleted rules in the currently included applications. You cannot use these test cases because they will always fail.

Either remove such test cases, or reactivate the rules that they are associated with.

For more information, see Application: Unit testing landing page.

Improvements to the Email channel configuration and content analysis

To make the Intelligent Virtual Assistant™ (IVA) for Email more useful and easier to manage, you can track all the Email channel configuration changes that you or other operators make. The system now also detects defined entities and topics, not only in the contents of the email messages and its attached files, but also in the email subject field which improves the responsiveness of IVA to emails. You can map same text that appears in an email triage case to different entities. In previous versions of Pega Platform, only the email body was analyzed but with subject analysis, now the entire email is analyzed for topics and entities, including its salutation and signature.

For more information, see Tracking configuration changes in the Email channel and Enabling the analysis of subject field content during email triage.

Merged test-coverage report improves overview of application quality

You can now merge multiple application-level test coverage reports from built-on apps into a single report. This single test-coverage report provides an overview of your application's quality, and eliminates the need to manually collate data from multiple reports.

For more information, see Generating a merged coverage report.

Support for Firebase Cloud Messaging (FCM) push notifications in Android custom mobile apps

You can now create Android custom mobile apps that use push notifications with the Firebase Cloud Messaging (FCM) services. The push notifications for Android custom mobile apps based on legacy Google Cloud Messaging (GCM) are deprecated, as GCM services will be officially removed from use on April 11, 2019. To continue to use push notifications, you must migrate your custom mobile apps to FCM services. Before building your custom mobile app, you must register your Android app for push notifications in the Firebase console, obtain the FCM server key and Google Services JSON file, and use the key and file in the Android certificate set to build the custom mobile app.

For more information, see Migrating Android custom mobile apps that use push notifications to Firebase Cloud Messaging, Push notifications in Android mobile app, and Android certificate set.

Facebook and Web Chatbot configuration in the preview console

When you develop a Pega Intelligent Virtual Assistant™ (IVA) for Facebook or Web Chatbot, you can now teach interactive bot conversations by chatting with the bot in the preview console and guiding the artificial intelligence algorithm to the right responses. This ability greatly accelerates conversation development and simplifies configuration, while providing the developer with more transparency in the mechanisms that produce specific responses.

For more information, see Simulating a conversation and building a chatbot runtime and Testing and building a chatbot from the preview console.

PEGA0107 alert enables performance monitoring of offline-enabled apps

You can now monitor the performance of offline-enabled apps by analyzing PEGA0107 alerts from Pega Predictive Diagnostic Cloud™. PEGA0107 alerts are equivalent to PEGA0069 alerts in the context of offline-enabled applications, but PEGA0069 alerts are not generated for offline-enabled applications.

For more information, see PEGA0107 alert: Client page load time for offline-enabled applications and Pega Predictive Diagnostic Cloud Improvement Plan overview.

Mashup code preview in App Studio

When you create a mashup channel for your application, you can now eliminate issues with the code and create better looking applications, by using the portal preview in App Studio. You can preview a channel to verify that different types of devices correctly display the mashup code. The preview functionality uses a default wrapper that functions as a portal for displaying a frame with the mashup code. You can modify the appearance of the default wrapper, and adapt the mashup user interface in design mode to meet your requirements.

For more information, see Configuring the Mashup channel and Previewing an application.

Support for rich user interface controls in IVA for Web Chatbot

You can now use rich user interface controls in Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot because Pega Platform™ includes a framework for advanced user interface controls. You can use a date picker control and add file attachments while chatting with the chatbot. These features provide a richer and more robust user experience and they help the user accomplish tasks more quickly without the need for complex validation messages.

For more information, see Use rich user interface controls in Web Chatbot.

Updates to creating and cleaning the test data for automated tests

Creating test data for automated tests is now easier and more customizable. During test case or suite creation, you can now create objects, load work and data objects, and add user pages from the clipboard. These objects and pages can be further configured and will be available in the clipboard when you run the test.

For test cases, you can now define a separate set of actions to perform after the tested rule is run, such as applying a data transform, loading a data page or object, or running an activity,

You can also prevent test data from being removed from the clipboard after a test is run so that subsequent tests can use the same test data.

For more information, see Setting up your test environment and Cleaning up your test environment.