Published Release Notes

Support for custom pre- and post-JavaScript processing for offline flow actions

Developers of an offline-enabled mobile app can execute basic business logic before and after a flow action is rendered by adding their own JavaScript code into a custom user scripts bundle. Its functions must be called within a try/catch clause. The JavaScript code, to be executed before a flow action is rendered, is always called afterClientCache is called and before DisplayHarness is called.

Conditional online and offline map display

The way an Address Map control behaves in a offline-enabled mobile app has changed. When a mobile app is online, a live Google map is loaded as expected. If the mobile app goes offline, a predefined image of a map is loaded instead.

Troubleshooting Pega Mobile Client on the login screen

An offline mobile developer can now troubleshoot issues that are not related to incorrect credentials when signing in to the Pega Mobile Client app. On the app login screen, an alert box displays where the user can click a link to examine current log files to troubleshoot the issue. The contents of the displayed log file can be filtered.

For more information, see Troubleshooting Pega Mobile Client.

New Pega Mobile Client debugging options

The Mobile tab on the Application form contains two new options: a check box for enabling debugging in the Pega Mobile Client app, and a drop-down field for setting the log level to one of the following levels: Silent, Error, Warning, Info, or Debug.

For more information, see Mobile settings reference.

Ability to view a PDF file while offline

Users of offline-enabled mobile apps can now tap a button to view a PDF file, regardless of whether the user is online or offline. The associated button, link, or icon must have a Run Script action defined that calls the pega.ui.pdf.view() function with two parameters: applicationName and pdfName. The PDF file itself must be uploaded to a Rule-File-Binary rule.

For more information, see How to set up viewing of PDF file while offline.

Building a Pega Mobile Client with custom modules

When you build a Pega Mobile Client mobile app using the Pega 7 Platform, you can now include Android or iOS custom modules. The custom modules must be included in the assets.zip file that contains the Pega Mobile Client branding and customization details.

For more information, see Building a mobile web app into a hybrid mobile app.

Improvements to email case triaging

Improvements to Pega Intelligent Virtual Assistant™ (IVA) for Email make the system more robust and user friendly. When you reply to emails in a triage case, you can forward the email, reply to all, and use the carbon copy (cc) and blind carbon copy (bcc) fields. You can also send Pulse messages to discuss an email case without exposing the information to external users. You are notified in the Email Manager and Case Manager portal if you receive Pulse messages. Even when an email case has been resolved and appears as read-only, you can still send Pulse messages.

For more information, see Email Manager portal and Email triage.

Improvements to the Email channel configuration and content analysis

To make the Intelligent Virtual Assistant™ (IVA) for Email more useful and easier to manage, you can track all the Email channel configuration changes that you or other operators make. The system now also detects defined entities and topics, not only in the contents of the email messages and its attached files, but also in the email subject field which improves the responsiveness of IVA to emails. You can map same text that appears in an email triage case to different entities. In previous versions of Pega Platform, only the email body was analyzed but with subject analysis, now the entire email is analyzed for topics and entities, including its salutation and signature.

For more information, see Tracking configuration changes in the Email channel and Enabling the analysis of subject field content during email triage.

Support for Firebase Cloud Messaging (FCM) push notifications in Android custom mobile apps

You can now create Android custom mobile apps that use push notifications with the Firebase Cloud Messaging (FCM) services. The push notifications for Android custom mobile apps based on legacy Google Cloud Messaging (GCM) are deprecated, as GCM services will be officially removed from use on April 11, 2019. To continue to use push notifications, you must migrate your custom mobile apps to FCM services. Before building your custom mobile app, you must register your Android app for push notifications in the Firebase console, obtain the FCM server key and Google Services JSON file, and use the key and file in the Android certificate set to build the custom mobile app.

For more information, see Migrating Android custom mobile apps that use push notifications to Firebase Cloud Messaging, Push notifications in Android mobile app, and Android certificate set.

Facebook and Web Chatbot configuration in the preview console

When you develop a Pega Intelligent Virtual Assistant™ (IVA) for Facebook or Web Chatbot, you can now teach interactive bot conversations by chatting with the bot in the preview console and guiding the artificial intelligence algorithm to the right responses. This ability greatly accelerates conversation development and simplifies configuration, while providing the developer with more transparency in the mechanisms that produce specific responses.

For more information, see Simulating a conversation and building a chatbot runtime and Testing and building a chatbot from the preview console.