Published Release Notes

Support for custom pre- and post-JavaScript processing for offline flow actions

Developers of an offline-enabled mobile app can execute basic business logic before and after a flow action is rendered by adding their own JavaScript code into a custom user scripts bundle. Its functions must be called within a try/catch clause. The JavaScript code, to be executed before a flow action is rendered, is always called afterClientCache is called and before DisplayHarness is called.

Conditional online and offline map display

The way an Address Map control behaves in a offline-enabled mobile app has changed. When a mobile app is online, a live Google map is loaded as expected. If the mobile app goes offline, a predefined image of a map is loaded instead.

Troubleshooting Pega Mobile Client on the login screen

An offline mobile developer can now troubleshoot issues that are not related to incorrect credentials when signing in to the Pega Mobile Client app. On the app login screen, an alert box displays where the user can click a link to examine current log files to troubleshoot the issue. The contents of the displayed log file can be filtered.

For more information, see Troubleshooting Pega Mobile Client.

New Pega Mobile Client debugging options

The Mobile tab on the Application form contains two new options: a check box for enabling debugging in the Pega Mobile Client app, and a drop-down field for setting the log level to one of the following levels: Silent, Error, Warning, Info, or Debug.

For more information, see Mobile settings reference.

Ability to view a PDF file while offline

Users of offline-enabled mobile apps can now tap a button to view a PDF file, regardless of whether the user is online or offline. The associated button, link, or icon must have a Run Script action defined that calls the pega.ui.pdf.view() function with two parameters: applicationName and pdfName. The PDF file itself must be uploaded to a Rule-File-Binary rule.

For more information, see How to set up viewing of PDF file while offline.

Building a Pega Mobile Client with custom modules

When you build a Pega Mobile Client mobile app using the Pega 7 Platform, you can now include Android or iOS custom modules. The custom modules must be included in the assets.zip file that contains the Pega Mobile Client branding and customization details.

For more information, see Building a mobile web app into a hybrid mobile app.

Email bots now support multiple languages

You can now configure Pega Email Bot™ to perform text analysis, use training data and triage emails in multiple languages, for example, English, French, German, and Spanish. By detecting topics and entities from emails in different languages, the system can suggest the correct business case and provide an email response in the user's own language.

For more information, see Selecting languages for an Email channel and Enabling automatic language detection for text analysis.

Support for seamless transitions between IVAs and customer service representatives

To ensure the best user experience in chat sessions with a Pega Intelligent Virtual Assistant™ (IVA), customer service representatives (CSRs) can now step in and take control of a chat session multiple times, when the chatbot is not capable of correctly answering the user. After the user problem is resolved, the CSR can seamlessly switch control of the chat session back to the chatbot.

Unified Messaging Desktop integration with Pega Platform

You can now use the Pega Unified Messaging Desktop™ customer service solution with a Pega Platform™ application so that customer service representatives (CSRs) and other users, such as managers, can respond to user requests more quickly and in a more consistent manner. With integrated Pega Unified Messaging Desktop, CSRs can escalate user requests from Pega Intelligent Virtual Assistants™ (IVAs) by using case processing and artificial intelligence alongside Pega Customer Service™

For more information, see Develop a single IVA channel to chat across different messaging platforms.

Improved mobile app user experience

Pega Platform™ can now produce a better mobile experience through performance gains and flexible access settings. Apps now support quick-loading native worklists, smooth scrolling and swiping, and query-based search, which improve productivity for mobile users. In addition, you can make your app available to users without authentication, and enhance usability for products that do not require strict security controls.

For more information, see Securing mobile apps.