Published Release Notes

PEGA0107 alert enables performance monitoring of offline-enabled apps

You can now monitor the performance of offline-enabled apps by analyzing PEGA0107 alerts from Pega Predictive Diagnostic Cloud™. PEGA0107 alerts are equivalent to PEGA0069 alerts in the context of offline-enabled applications, but PEGA0069 alerts are not generated for offline-enabled applications.

For more information, see PEGA0107 alert: Client page load time for offline-enabled applications and Pega Predictive Diagnostic Cloud Improvement Plan overview.

Low-code authoring of case pages

Mobile authoring for Cosmos React applications now supports the configuration of native mobile pages that include case details. Your mobile channel automatically generates these pages for each case type in your application. This enhancement improves the user experience in your app by providing users with native pages that you can adjust to best suit your business process. For example, you can highlight specific views on a page by modifying which tabs appear on the page, or add a floating action button to help your users edit the case.

For more information, see Authoring mobile case pages for Cosmos React applications.

In Pega Platform™ version 8.6, mobile features in Cosmos React applications are available only as a preview, with limited support for various interface elements and features, such as offline mode. The recommended production design system for Pega Mobile in Pega Platform 8.6 is Theme Cosmos.

For more information about the Cosmos React design system, see Cosmos React and UI architecture comparison.

No support for Android versions earlier than 4.4 on mobile devices

Pega^® Platform dynamic layouts by default now use Flexbox-based rendering. As a result, mobile devices running on Android versions earlier than 4.4 are not supported in Pega Platform. Such devices cannot render correctly with Flexbox because the Pega Mobile Client includes the default stock browser on the Android operating system.

Debugging data synchronization issues with offline-enabled applications

If an offline-enabled mobile application that originates from the Pega 7 Platform fails to synchronize data after reconnecting to the server, the Pega 7 Platform generates a PEGA0066 alert. The alert includes detailed information about the failure, such as the activity that preceded the event, entries collected from the native application, and entries from the JavaScript part of the Pega 7 Platform application. The administrator can use the alert and device logs to facilitate error analysis and debugging without having to access the failing device.

For more information, see Understanding the PEGA0066 alert - Mobile App Data-Sync Failure.

Upgrading to the secure threading mechanism for email bots

In Pega Platform™ version 8.6, Pega Email Bot™ includes a more secure threading mechanism to help track emails from customers and other stakeholders in separate threads for an email triage case.

Upgrade impact

If you upgrade from Pega Platform version 8.5 or earlier, in which you configured an Email channel, perform the following steps to ensure that your system uses the new secure threading mechanism:

• Update the service email rule that the system uses to send an email reply as the initial acknowledgment.
• Update the email reply template in the data transform rule that the system uses when a customer service representative (CSR) sends the reply.

For more information about creating an initial acknowledgment email and email reply template, see Creating outbound email templates. For more information about the secure threading mechanism, see Use a secure threading mechanism in emails.

What steps are required to update the application to be compatible with this change?

For the initial acknowledgment email used by your email bot, update the service method for your email listener rule. On the Response tab for this service email rule, expand the Message contents section. In the Message data section, you specify the rule that defines the structure of the content of the email body. In Pega Platform version 8.6, you use for this purpose the pyEmailAcknowledgement correspondence rule that takes into account the selected built-in template. This template includes the security code tag that the system uses for the secure threading mechanism. If your application uses a different rule in the Message data section, update this definition to match one of the built-in correspondence template rules, for example, EmailAckTemplate_Clear.

The pySetEmailBotReplyTemplate data transform rule sets the name of the email correspondence rule that the system uses as the email reply template. If you do not want to use the default approach using the Classic, Cobalt, or Clear outbound email template themes, override this data transform rule to set the email correspondence rule name for the Param.ReplyTemplate target in the Source column field.

For more information about how to update the service email rule and the data transform rule to ensure that your system uses the secure threading mechanism, see Upgrading to the threading mechanism available in the 8.6 version.

New ClientStore JavaScript API for offline-enabled applications

For offline-enabled applications built using Pega Infinity Mobile Client™, you can now take advantage of a new window.pms.plugins.clientstore JavaScript API. The improved API is based on promises and events instead of callbacks and listeners, and replaces the previously available window.launchbox.PRPC.ClientStore JavaScript API which is now deprecated.

The worklist appears to be empty when you go back from an opened case in an offline-enabled mobile application

In a Pega^® Platform offline-enabled application, when you go back to the worklist from an opened case, the worklist appears to be empty even though it contains cases. This issue will be fixed in the next release of Pega Platform. Only portals that use the key principles and design of the pyCaseWorker portal are supported in offline-enabled applications.

For more information, see Offline mobility guidelines.

Ability to handle responses to automatic email notifications in email bots

Pega Email Bot™ can now handle email responses to automatic email notifications that a Pega Platform™ application sends for a related case. As a result, customer service representatives (CSRs) can save time because all relevant emails from customers and other stakeholders are available from a single triage case in the system. To use this feature, ensure that you add the same email account to the email bot that you use to send case notifications in your application.

For more information, see Handle customer responses to automatic email notifications.

Touch response supported on mobile devices

When displayed on a mobile device, all active elements of the Pega^® Platform user interface now respond to touch by changing their appearance. No additional configuration is available or necessary.

Push notification delivery to multiple devices

Push notifications sent from the Pega 7 Platform are now delivered to all devices on which a user is logged in to your custom mobile app, regardless of the device platform. You can either send push notifications from the Push Console to all users who have your application installed on their devices, or configure your application to send push notifications to indicate that an action might be required, a status update is available, or a case was approved.