Published Release Notes

Support for offline and online cases in a single mobile app

A single offline-enabled application can now support both the creation and processing of online-only and offline-ready cases.

For online-only cases, a list of both the offline and online cases is always available. Case assignment and processing is performed on the server so that a case is available only when the device is connected to the Internet or to data. When a connection is not available for processing an online-only case, an error message is displayed.

For offline-ready cases, a user can open an assignment and perform tasks on that case. There is also an option to explicitly display a harness from a server instead of a client store.

Offline mobility improvements

Several offline mobility improvements have been made in this release. Additional use cases have been added for configuring offline-enabled mobile apps at design time. Read-only grids with limited features are now supported offline. You can configure auto-populated properties, and you can create work with parameters. It is also possible to open work by handle. You can use decision shapes with Boolean expressions (no when rules) in screen flows. Barcode scanning is now available in offline mode.

Mobile user interface updates

Several improvements have been made to the mobile-related user interface of the Pega 7 Platform. The content of the Mobile tab on the Application rule form has been redesigned. The Offline Configuration and Mobile Certificates landing pages are now available. The Signature Capture control has improved. Post-processing can now occur after the signature has been captured. You can auto-submit with the form submit. You can apply the signature to a page instead of applying it as an attachment to the case. The clear action completely removes the signature from the work object, keeping only the latest iteration of the signature. Touch interactions have been significantly improved. Response time is faster and there is better feedback on the touch action.

Push notification delivery to multiple devices

Push notifications sent from the Pega 7 Platform are now delivered to all devices on which a user is logged in to your custom mobile app, regardless of the device platform. You can either send push notifications from the Push Console to all users who have your application installed on their devices, or configure your application to send push notifications to indicate that an action might be required, a status update is available, or a case was approved.

Support for subflows and decision flow results in offline mobile apps

Subflows in offline-enabled mobile apps are now supported to perform additional tasks outside of the main flow. The subflow can run only on the current work item, with the subflow displaying in the main flow, in a nested subflow, or located next to an assignment. No likelihood routing is supported for subflows. It is also possible to set a flow result by using the pega.process.flow.setFlowEndStatus() JavaScript method to override the status set by a property in the subflow's end shape. The process engine also takes into account the likelihood setting if the flow result is conflicting or absent, provided the flow result is not in a subflow.

For more information, see Flow processing in offline mode.

Support for error handling API in offline mobile apps

During the processing of cases in offline-enabled mobile apps, you can use several JavaScript API methods to perform error handling. You can now determine whether an error condition results from the post-processing of a flow or a subflow. You can also set, clear, or obtain the number of error messages on a property or a page while working in offline mode, similar to when you are running a Pega 7 Platform desktop application. When you run a custom mobile app in offline mode, you can submit a form, but you cannot move the flow forward until all the errors on a page and in the page's properties are resolved.

For more information, see Error handling in offline mode and Error handling API in offline mode.

Application administrators can send push notifications

From the Push Console application, administrators can send push notifications to custom mobile app users. Notifications sent from the Push Console can contain application-wide messages, for example, when an update is available for manual download.

For more information, see Push Console landing page.

Transition effects for actions in custom mobile apps

Custom mobile apps that are developed on the Pega 7 Platform can include built-in transition effects that animate your forward or backward movement in cases that use flows. This feature adds to the look-and-feel experience of the custom mobile app.

You can also manually add a transition effect to actions that do not support built-in effects by using the Run Script action and calling the pega.desktop.setNativeTransition() JavaScript method.

For more information, see Transition effects on actions.

Goal and deadline push notifications in mobile apps

For mobile apps, you can enable push notifications to be sent to an assignee's or a manager's mobile device when a defined goal or deadline interval related to a service-level agreement expires. These notifications help caseworkers resolve cases on time.

For more information, see Requirements for goal and deadline push notifications.

New notifications for case types

You can now enable email and push notifications for a case type to communicate an event, such as an expired service-level agreement, to users in your application. By calling attention to assignments in a case that require action, you can help users to resolve cases faster.

Assignments in upgraded flows automatically inherit the notification policy that is defined by the case type unless you provide a custom notification activity or explicitly disable notifications in the Assignment shape.

For more information, see: Case notifications.