Published Release Notes

Attach Content control enhancements

You can now use the Attach Content control in Pega^® Platform to configure compression options that limit the size of files created on a mobile device. For example, you can choose from predefined settings to limit video duration or image size. These settings apply when the user records a new video or takes a new photo, but they do not apply to prerecorded media.

Also, when attaching content to a custom mobile app, users can now select any type of file from any source that is available in the device's native file picker component.

For more information, see Configuring file size options for the Attach content control.

Change passwords from Pega Mobile Client

You can now change your Pega^® Platform password from a mobile device. After your password expires and you try to log in to a custom mobile app, Pega Mobile Client lets you define a new password and verifies it against active password policies.

For more information, see Enabling security policies.

Advance cases from a push notification screen

You can now approve and reject Pega^® Platform cases from your mobile device without opening a custom mobile app. Push notifications that you receive on a mobile device now display buttons that allow you to advance a case.

For more information, see Notifications.

Post Pulse messages to cases from a push notification screen

If your mobile device uses Android 7.0 or later, or iOS 9.0 or later, you can now respond to Pulse messages in Pega^® Platform cases without opening a custom mobile app. Push notifications received on a mobile device now display a Reply button so that you can respond immediately to the notification.

For more information, see Notifications.

Support for optimization of offline packaging during synchronization

You can now optimize offline packaging during full and delta synchronization of an offline-enabled application. Enabling this option for an offline-enabled application means that a case is packaged during delta synchronization only when a new work item for the case is added to the user's worklist and the case was not previously packaged during full or delta synchronization. The case is packaged during full synchronization only when the work item for the case exists in the user's worklist. This feature is useful in field service applications where field service agents usually work on existing assignments and do not need to create new cases.

For more information, see Offline packaging optimization during synchronization.

Low-code styling in mobile apps

The mobile channel now supports enhanced low-code styling and branding of mobile apps. For example, you can customize app icons in three different ways: by uploading an image, by selecting from a list of font icons, or by using the default text-based icons. This enhancement helps you to conveniently customize the look of mobile apps to match the branding guidelines of your company and provide a consistent experience for users across different channels.

For more information, see Applying a custom theme to mobile apps.

Offline support for Cosmos-based mobile apps

Mobile apps that are based on the Cosmos design system now support offline mode. Previously, offline-enabled apps had to rely on the classic look. Now, you can use the low-code Cosmos solutions to design apps that operate reliably regardless of the connection status. 

For more information, see Designing apps for offline mode.

Removal of Pega Mobile Client 7

You can now use a single Pega Mobile Client™ that improves app performance, app development, and meets all your mobile needs. With the introduction of new functionalities for mobile apps, Pega Mobile Client 7 is removed in Pega Platform™ 8.5.

Upgrade impact

After an upgrade to Pega 8.5, you can no longer build mobile apps based on Pega Mobile Client 7, and existing apps based on Pega Mobile Client 7 no longer connect to Pega Platform. App developers can now configure mobile apps with Pega Mobile Client.

What steps are required to update the application to be compatible with this change?

Existing clients that upgrade to Pega 8.5 are automatically switched to Pega Mobile Client.

Web portal reuse removed from the mobile channel

The reuse of web portals for creating mobile apps with a single web view is no longer supported. You can conveniently update your existing channels that reuse web portals to take advantage of the multiple-views experience and native mobile capabilities, such as native mobile list views or floating action buttons.

Upgrade impact

The Reuse web portal option is removed from Pega Platform 8.5 and later.

What steps are required to update the application to be compatible with this change?

App developers need to use the migration tool available on the mobile channel to move their apps to the recommended new navigation designer. When users open existing mobile channel with the Reuse web portal option configured, they are prompted to run through the wizard to upgrade the mobile channel to the latest Pega Mobile Client based configuration. When this is done, app developers should rebuild the app.

Enhanced search in the mobile channel

The search configuration now includes up to three additional secondary fields, such as the case ID, category, cost, date, owner, and active channel. The enhancement increases the usability of search on mobile apps and provides more contextual information in the search results.

For more information, see Adding a search gadget.