Published Release Notes

Case outcome predictions in case types

Pega Platform™ introduces the use of machine learning and AI in Case Designer. You can now use predictions in case types, both in App Studio and Dev Studio. By using predictions, your application can predict various outcomes, such as the possibility of reaching a positive or negative case resolution, so that you can prioritize work, route cases according to risk, or optimize the case flow in other ways. You can use predictions when you create conditions in the condition builder, for example, when you define a business logic for routing assignments. 

For more information, see:

• Prioritize and route case work by predicting case outcomes 
• Predicting case outcome
• Creating predictions for case management

Virtual questions deprecated in 8.6

Following the improvements in Pega Intelligent Virtual Assistant (IVA), the creation of virtual questions is now deprecated and planned for removal. To avoid additional effort during updates to future releases, do not use deprecated features. For optimal application performance and efficient development of conversation processes, you now collect information from users by using the Ask a question smart shape.

For more information, see Adding a case type conversation process for a conversational channel and Asking a question in a case.

Data model inheritance does not depend on ruleset context

Search and Reporting Service (SRS) in Pega Platform™ 8.6 now provides an improved method of synchronizing data model by distinct users. In applications built on earlier versions of Pega Platform, some users might encounter difficulties in indexing data. Now, the data model that the system sends to SRS does not depend on access privileges. With this enhancement, each user of your application is eligible to synchronize data.

Handlebars library update

Pega Platform version 8.6.4 uses the 4.7.7 version of the Handlebars template to generate client-side template files. The updated version, which is the latest available, introduces a wide variety of security fixes and new features that improve application reliability.