Ability to support advanced device features with Pega Infinity Mobile Client
Valid from Pega Version 8.3
Pega Infinity Mobile Client™ now provides a development kit that you can use to make mobile apps support advanced device features that are typically available to native applications, for example, an embedded laser scanner or a projector module, and integrate functions of external software solutions, for example, a cloud-based file storage.
For more information about enhancing mobile apps with device feature support, see the documentation for the development module in the latest Pega Infinity Mobile Client distribution package on Digital Delivery.
Support for regular performance alerts
Valid from Pega Version 8.3
You can now specify how often Pega Platform™ sends you performance alerts about SLA violations in data flow runs. By default, the interval is 5 seconds for single case data flows and 5 minutes for batch and real-time data flows.
The following dynamic system settings control the alert interval:
- Single case runs: dataflow/singlecase/alert/throttleTime
- Batch runs: dataflow/batch/alert/throttleTime
- Real-time runs: dataflow/realtime/alert/throttleTime
For more information, see PEGA0062 alert: Data flow execution time above threshold.
Automatic model training when mapping entities to case properties in Email Bot
Valid from Pega Version 8.3
You can now initiate automatic feedback to entity models in Pega Email Bot™, during manual mapping of email content to a case property.
To enable automatic feedback, you set the Work-Channel-Triage.pyIsRuntimeFeedback rule to true in Pega Platform™. By default this feature is disabled. Enabling this feature ensures that the email bot is more responsive by automatically copying detected entities, such as names, locations, dates, and ZIP codes, to case type properties of a case type.
For more information, see Email triage, Email channel NLP model and Enabling the NLP model training for the email channel.
Set the status of a case on stage entry
Valid from Pega Version 8.1
You can now set the status of a case when it enters a stage. By setting the status of a case on stage entry, you can communicate to stakeholders how close a stage is to resolution. For example, if a case is in the approval stage, you can set the status of the case to "Under review" when the case enters the stage.
For more information, see:
- App Studio – Changing the status of a case
- Dev Studio – Changing the status of a case
Resolve child cases with the parent case
Valid from Pega Version 8.1
You can now configure a stage to resolve open child cases when the parent case is resolved. Resolving child cases on the resolution of the parent case ensures that no child cases are left open when the parent case reaches the end of its life cycle.
For more information, see:
- App Studio – Configuring case resolution
- Dev Studio – Configuring case resolution
Conditionally skip a stage
Valid from Pega Version 8.1
You can now define a condition in App Studio and build an expression in Dev Studio that causes a case to skip a stage. The system evaluates the condition or expression at run time and skips the stage if a true value is returned. By skipping the current stage when it is not relevant, you can resolve a case more quickly by moving the case to the next stage in the sequence.
For more information, see:
- App Studio – Requiring conditions for stage entry
- Dev Studio – Requiring conditions for stage entry
Conditionally start a process
Valid from Pega Version 8.1
You can now define a condition that causes a case to start a process in a stage. When the condition evaluates to false, the case skips the process. You can resolve cases more quickly by moving a case to the next process in the sequence when the current process is not relevant.
For more information, see:
- App Studio – Conditionally starting a process by using a condition
- Dev Studio – Conditionally starting a process by using a when condition
Conditionally display an optional task
Valid from Pega Version 8.1
You can now define a condition that decides whether an optional task for a case type or a stage is displayed at run time. Optional tasks require additional processing, and by excluding the tasks that are not relevant, you can resolve cases more quickly.
For more information, see:
- App Studio – Conditionally displaying an optional task
- Dev Studio – Conditionally displaying an optional task
Conditionally display a supporting process
Valid from Pega Version 8.1
You can now define a condition that causes a case to display a supporting process for the case type or for a stage in the case type. When the condition evaluates to false, the case does not list the process. Supporting processes require additional processing, and by skipping the processes that are not relevant, you can help users resolve cases more quickly.
For more information, see:
- App Studio – Conditionally displaying a supporting process
- Dev Studio – Conditionally displaying a supporting process
Send email notifications for goals and deadlines
Valid from Pega Version 8.1
You can now configure an assignment or approval in a case type to send email notifications to the users associated with the case when the goals and deadlines are not met. You can create the subject and content for the notification message. The system sends email notifications when the suggested and required completion times for an assignment or approval elapse. By notifying relevant users about goals and deadlines, you can ensure that service-level agreements are strictly enforced during case processing.
For more information, see:
- App Studio – Setting goals and deadlines for task completion
- Dev Studio – Setting goals and deadlines for task completion