Published Release Notes

Failed Robotic Assignments work queue type changed to Standard

The default Failed Robotic Assignments work queue type is now Standard. In previous releases, the default type was Robotic. For usage information, see Configuring a work queue for robotic automation.

Upgrade impact

After upgrading to Pega Platform 8.5 and later, you cannot save case types in which you configure the Queue for robot smart shape to route new assignments to the Failed Robotic Assignments work queue. Existing assignments that you routed to the Failed Robotic Assignments work queue are not affected.

How do I update my application to be compatible with this change?

As a best practice, do not use the Failed Robotic Assignments work queue in your custom implementations. Instead, configure the Queue for robot smart shape to route new assignments to a Robotic work queue. When possible, update existing case types to use the robotic work queues that you created in your application.

Savable data pages support loading pages individually from a page list

You can now load individual pages in a page list from single object data pages to your case and data types. This functionality allows you to save autopopulated properties with the Load each page individually option using a flow action, save data page smart shape, or the activity method.

For more information, see Saving data in a data page as part of a flow.

Consistent search experience in App Studio

Pega Platform™ now supports a unified search mechanism in App Studio. Instead of manually locating a single item, such as a case type, a channel, or a data object, you can simply use the Search option in the navigation pane. You can also use Search in case types and personas landing pages, to conveniently access the information that you need, for example channels and case types associated with a persona.  

For more information, see Plan your Microjourneys more conveniently in an improved Case Designer (8.5), Creating a Microjourney for customer success.

Improved experience when building an IVA and Email Bot in App Studio

Build your Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™ while working only in App Studio. This approach makes the design process easier and more intuitive, and saves you time. You can now modify the advanced text analyzer configuration while working in App Studio. In addition, if you have access to Dev Studio, you can edit the text analyzer rule from App Studio for your chatbot or email bot by clicking a link to open the settings in Dev Studio.

For more information, see Adding a text analyzer for an email bot and Adding a text analyzer for an IVA.

Legacy Parse XML rule configurations must be upgraded to edit them

If your application has Parse XML rules that use the legacy configuration from Pega Platform™ 5.x, you cannot edit these rules after you upgrade to Pega Platform 8.6 until after you upgrade them to use tree-based parse rule configuration.

You must upgrade a Parse XML rule that you want to edit if it shows the following warning when you open it in Dev Studio.

This type of Parse XML rule is deprecated. An upgrade should be performed.

An option to upgrade also displays below the message.

Upgrade impact

Parse XML rules with the legacy configuration do not map data to the clipboard, and the rule definition is empty. After you upgrade to Pega Platform 8.6, you cannot edit Parse XML rules that you created in Pega Platform 5.x or earlier until you upgrade them to use tree-based parse rule configuration.

What steps are required to update an application to be compatible with this change?

Update legacy Parse XML rules to use tree-based parse rule configuration before you edit them in Pega Platform 8.6. Using tree-based parse rules is considered a best practice.

1. Open the legacy Parse XML rule.
2. On the Mapping tab, click Upgrade.
   Result: The Allow tree editing? check box is displayed and is automatically selected. You can add attributes and elements to the tree structure, or delete them.
3. Save the upgraded rule configuration.

For more information, see Parse XML rules.

Insights from 8.5 require additional configuration after upgrade

Upgrade impact

After you upgrade Pega Platform™ version 8.5 to 8.6, the Explore Data landing page might not include insights that come from the earlier version of the product.

What steps are required to update the application to be compatible with this change?

Run the pxUpgrade85Insights activity to make all insights from version 8.5 accessible for you in 8.6. By running this activity, you upgrade insights with new metadata that is required in version 8.6. For example, the pxUpgrade85Insights activity provides you with the option to set the visibility of insights to private, public or shared.

For more information about insights, see Visualizing data with insights.

Enhanced refresh token strategy

You now have more precise control over your refresh token expiration strategy. When a refresh token is enabled, you can choose to set its initial expiration based on the value provided by the IDP. The refresh token expiry can be derived from IDP’s session timeout when SSO is used with external IDP for user authentication in the authorization code grant flow. You can also specify a separate refresh token expiration strategy based on your use-case. 

These can be configured in the OAuth2 Client registration rule form.

For more information, see Enhanced refresh token strategy.

App Studio enhancements further support Pega Express methodology

App Studio now includes improvements that you can use to plan your Microjourney™ in a more convenient way. The Overview workspace now includes a button to edit application details, such as name, description, and business objectives, without having to switch to Dev Studio. You can also access relevant information faster, because Case Designer displays additional details about channels, data objects, and attachments associated with a case type directly in a properties pane. For improved management of your features, feature categories are now available in the application inventory so that you can clearly communicate to your development team what type of features need implementation.

For more information, see:

• Editing application details in App Studio 
• Associating personas with channels 
• Adding features to application inventory 
• Creating a Microjourney for customer success

Addition of Servlet Management

Pega Platform™ now has Servlet Management in Pega Cloud® Services, which provides a simple and secure way to make changes to Pega Platform servlet definitions.

Servlet Management provides Pega Cloud Service clients with solutions to manage servlet configurations with self-service options. This reduces the cycle time for delivering configuration changes in Pega Cloud Service installations while also improving upgrade reliability. 

For more information, see Servlet management.

Upgrade impact

Clients with no application servlet customizations will not experience an impact. If you upgrade from Pega Platform version 8.5 or earlier and, prior to the upgrade, the Pega Cloud team provided your application servlet customizations, then following the upgrade, you must manually add, remove, or modify your servlet customizations in your upgraded application using this servlet management landing page in Pega Platform.

What steps are required to update the application to be compatible with this change?

To manually move your pre-upgrade servlet customizations as appropriate or add new ones to your upgraded application using the new servlet management landing page, follow the steps in Adding a servlet.