Published Release Notes

Unified Messaging Desktop integration with Pega Platform

You can now use the Pega Unified Messaging Desktop™ customer service solution with a Pega Platform™ application so that customer service representatives (CSRs) and other users, such as managers, can respond to user requests more quickly and in a more consistent manner. With integrated Pega Unified Messaging Desktop, CSRs can escalate user requests from Pega Intelligent Virtual Assistants™ (IVAs) by using case processing and artificial intelligence alongside Pega Customer Service™

For more information, see Develop a single IVA channel to chat across different messaging platforms.

Client-server deployment of Hazelcast

Pega Platform™ now supports the client-server model for the Hazelcast service, which provides cluster communication and distributes Pega Platform features across nodes. This optional deployment model introduces independent scalability for both servers and clients in Pega Platform, improving stability for deployments that use a large number of nodes.

The Hazelcast client-server model is intended for select environments running Pega Platform 8.4 across a large number of nodes and should be deployed only when directed by Global Client Support.

Encrypt sensitive case data by using a secure default Pega Platform cipher and AWS KMS keys

You can encrypt sensitive data within your application without having to write custom cipher classes. You can configure encryption on the Data Encryption landing page by using your own keys managed in your private Amazon Web Services Key Management Service (AWS KMS) instance. Pega^® Platform encryption uses keys that are stored in AWS KMS to support both time-based and on-demand key rotation. Technical issues can arise in some cases, for example, if a key is deleted from AWS KMS.

For more information, see Potential problems with keystores when using AWS KMS, Configuring a Platform cipher, Types of ciphers.

Simplified deployment of stand-alone Apache Ignite servers

You can now install or upgrade Pega^® Platform in client-server mode, which uses Apache Ignite in a simplified way. The new installation process for stand-alone Apache Ignite servers does not require that you provide database credentials in a text file to communicate with Pega Platform nodes (clients). You provide this information by using JNDI support instead.

For more information, see Apache Ignite client-server clustering topology and the appropriate Deployment Guide.

Locatable pages are deprecated

Locatable pages are deprecated. Use a data page instead. Data pages provide improved performance. When you save a rule that has a Locate Page Activity or when you create an activity of type Locate page, a guardrail warning is displayed indicating that this feature has been deprecated.

For information about data pages, see Data pages.

Mobile features deprecated in 8.4

Following the introduction of new functionalities for mobile apps, some features are reaching end of life. To avoid additional effort during updates to future releases, do not use deprecated features.

In the 8.4 release, the following features are no longer recommended:

• Mobile Client 7 is now deprecated and planned for removal in 8.5. Use Pega Infinity Mobile Client to meet the mobile needs of your business.
• The Reuse existing web portal functionality is deprecated and planned for removal in 8.5. For improved app performance and more efficient development, use the mobile app builder in the mobile channel. Also, you must convert existing projects to use separate channels for mobile and web portals before upgrading to 8.5.

In addition, the Pega Mobile Express app has been removed from app stores and replaced with the Pega Mobile Preview app.

Rules Assembly cache is deprecated

Rules Assembly (RA) cache and custom settings for its corresponding fua/assemblyCacheModeprconfig.xml file setting are deprecated because they are obsolete. A warning is logged at startup if a custom (non-default) value is specified for fua/assemblyCacheMode in the prconfig.xml file. The functional behavior of the system is not affected.

Integrated Application Security Checklist helps you deploy a secure application

Pega^® Platform now provides an Application Security Checklist that you can refer to when you prepare your application for deployment. By completing the recommended tasks in this checklist, you can track your progress, access instructional information for tasks, and verify that your configurations are secure.

For more information, see Preparing your application for secure deployment, Compliance Score tab, Designer Studio — Home page.

Use of the @java function in expressions is deprecated

Use of the @java function in expressions is deprecated. Use a utility function or other product feature instead.

For more information about expressions, see Building expressions with the Expression Builder.

Use of PegaRULES_Extract_Marker.txt to delete cache is deprecated

The PegaRULES_Extract_Marker.txt file is deprecated. The system uses the presence or absence of the PegaRULES_Extract_Market.txt file to determine at startup whether to delete the static content, service export, and lookup list file system-based caches. In the rare situation that you need to delete these caches manually, use the System Management Application (SMA) ETier Static Content Management page. Using SMA does not require restarting the node.