Published Release Notes

Support for multiple work queues in the Email Manager portal

Pega Email Bot™ now provides multiple work queues in the Email Manager portal. With this functionality, operators, such as customer service representatives, can now triage cases more efficiently by selecting different work queues. Operators have access to work queues only for the current Pega Platform™ application.

For more information, see Email Manager portal.

Enhanced tables in Cosmos React UI

The Pega Platform™ Cosmos React UI environment now includes improved tables. The updated tables use a revamped graphic design and support a number of new run-time behaviors, including column freezing and advanced filtering. The added features improve the user experience by giving case workers more control over data in tables, while the revised architecture enhances efficiency and reliability.

Adjust styling for UI elements with standard CSS helper classes

Rather than creating a new skin format to make minor formatting changes to a user interface element, click the Open helper class picker icon on the Presentation tab of the Properties panel and select a predefined Cascading Style Sheet (CSS) helper class to apply to the element. For example, you can use a CSS helper class to center an element in a cell or layout. Using helper classes saves development time, reduces maintenance by limiting the number of customized skin formats, and improves the consistency of your application's look and feel. By avoiding the introduction of unnecessary static content, you also improve your application's initial loading time.

For more information, see CSS helper classes.

Response timeout configuration for predictions

You can now set a response timeout for your predictions in Prediction Studio. By setting a response timeout, you control how Prediction Studio registers customer responses that later serve as feedback data for your predictions.

For more information, see Customizing predictions.

Prediction Studio notifications

Prediction Studio now displays notifications when adaptive or predictive models encounter problems. For example, if the performance of a model decreases suddenly, a notification appears, which you can use to immediately investigate the cause of the problem.

For more information, see Accessing Prediction Studio notifications and Prediction Studio notification types.

REST API for monitoring DSM services

Decision Strategy Manager (DSM) now provides a REST API that you can use to monitor DSM services without having to access Pega Platform™. By integrating your daily monitoring tools with the management REST API, you can retrieve a list of DSM nodes, check the status of these nodes, and view details of a service from all nodes in the cluster.

For more information, see Getting started with Pega API for Pega Platform.

FTP server records enhanced for SSH FTP

When using SSH FTP (SFTP) in an FTP Server record, you can securely transfer files by using SSH keys. You can enable and configure SFTP by opening the FTP server record and completing the fields in the Protocol section.

For more information, see SSH FTP for FTP server records.

Define a default reporting database

You can now easily define a reporting database for all classes that are assigned to a primary database. You can also assign this reporting database as the default reporting database. This provides support for reporting against Amazon Aurora read replicas. AWS Aurora increases the performance and stability of your database management system.

For more information about reporting, see Report Definition data access tab.

Token credentials authentication service

You can create a new type of authentication service for token credentials authentication, which is useful for offline mobile applications. With token credentials authentication, users need to enter their credentials only once in a session. Subsequent access to the server is authenticated with a token. The token can be generated by the Pega Platform™ authorization layer (OAuth 2.0) or issued by an external identity provider.

For more information, see Configuring a token credentials authentication service.

Change tracking tab removed from declare expressions

To simplify the configuration of a declare expression, the Change tracking tab has been removed from the declare expression rule form. To use the Change tracking tab, on the declare expression rule form, click Actions > Use legacy expression.

For more information, see Supported and unsupported configurations in simplified declare expressions.

Upgrade impact

The declare expression rules have been moved from the pr4_rule table to the new pr4_rule_declare_expression table.

The upgrade can fail if you customize the pr4_rule table, such as increasing the length of an existing column.

After a successful upgrade, the declare expression rule form is simplified and lightweight pages support declare expressions.

What steps are required to update the application to be compatible with this change?

Read-only data pages by default are lightweight. You could also enable lightweight pages for:

• Editable data pages by selecting the Enable option in the editable data page rule form.
• For all pages in a REST service by using the Lightweight clipboard mode in the Service REST form in the Rest API service.

Only simplified declare expressions are supported in lightweight pages. In simplified declare expressions, context-bound rules are not supported. However, a page context could be specified on the New or Save As form of declare expressions. For more information, see Declare Expression rules - Completing the New or Save As form.