Published Release Notes

Unified Messaging Desktop integration with Pega Platform

You can now use the Pega Unified Messaging Desktop™ customer service solution with a Pega Platform™ application so that customer service representatives (CSRs) and other users, such as managers, can respond to user requests more quickly and in a more consistent manner. With integrated Pega Unified Messaging Desktop, CSRs can escalate user requests from Pega Intelligent Virtual Assistants™ (IVAs) by using case processing and artificial intelligence alongside Pega Customer Service™

For more information, see Develop a single IVA channel to chat across different messaging platforms.

Terminate sessions for operators from outside the Pega 7 Platform

The newly added Users REST API allows an authorized administrator to terminate sessions for one or more operator IDs from outside the Pega^® 7 Platform. A typical use case for this API is to terminate a user’s session when the user's security credentials, which are stored externally, are known to have changed.

Access the Pega API by clicking Resources > Pega API.

Deploy in secured mode

Deploying the Pega 7 Platform in secured mode helps prevent unauthorized access to your system. By default, the Pega 7 Platform deploys in secured mode. For more information, see the Deployment Guide for your environment.

Client-server deployment of Hazelcast

Pega Platform™ now supports the client-server model for the Hazelcast service, which provides cluster communication and distributes Pega Platform features across nodes. This optional deployment model introduces independent scalability for both servers and clients in Pega Platform, improving stability for deployments that use a large number of nodes.

The Hazelcast client-server model is intended for select environments running Pega Platform 8.4 across a large number of nodes and should be deployed only when directed by Global Client Support.

Disregard this startup error for Oracle Weblogic deployments

If you install, upgrade, or update your Oracle Weblogic application server to Pega 7.2.2, disregard the error stack that begins with text similar to the following:

ERROR - WebLogic Server 12.1.3.0.0 Wed May 21 18:53:34 PDT 2014 1604337 Oracle WebLogic Server Module Dependencies 12.1 Tue Mar 11 15:35:15 MDT 2014 WebLogic Jersey Server Integration 3.0 Fri Feb 21 10:55:11 UTC 2014 must use JDK 1.8+ with WebSocket
2016-11-07 06:13:01,690 [ WIN-L3EEURCNCP1] [ STANDARD] (pr.DefaultAsyncSupportResolver) ERROR - Real error: Unable to configure jsr356 at that stage. ServerContainer is null

This message appears because the Pega 7.2.2 real-time notification feature initially tries to use WebSocket and then falls back to long polling. The Pega 7 Platform does not support WebSocket for Oracle Weblogic servers, and instead uses long polling for real-time notifications.

Mobile features deprecated in 8.4

Following the introduction of new functionalities for mobile apps, some features are reaching end of life. To avoid additional effort during updates to future releases, do not use deprecated features.

In the 8.4 release, the following features are no longer recommended:

• Mobile Client 7 is now deprecated and planned for removal in 8.5. Use Pega Infinity Mobile Client to meet the mobile needs of your business.
• The Reuse existing web portal functionality is deprecated and planned for removal in 8.5. For improved app performance and more efficient development, use the mobile app builder in the mobile channel. Also, you must convert existing projects to use separate channels for mobile and web portals before upgrading to 8.5.

In addition, the Pega Mobile Express app has been removed from app stores and replaced with the Pega Mobile Preview app.

Pega Client for Windows

Pega Client for Windows is a stand-alone application that serves as a container for Pega 7 Platform applications. The target for this product is Windows 10 laptops and tablet devices. It communicates directly with the Pega 7 Platform server to support online and offline-enabled applications. Pega Client for Windows works on 32-bit (x86) and 64-bit (x64) Windows devices.

For more information, see Features and functions of the Pega Client for Windows.

Pega File Listener process changes

Beginning with Pega 7.2.2, File Listener processes files in a different way:

• File movement in directories – Previously, files were processed from the Work directory. In Pega 7.2.2, files are processed from the source location. Files move to the Work directory only if the initial processing fails and Recovery is disabled.
• New file processing – Previously, File Listener would process all files in the source location, even if the files were added during the processing. In Pega 7.2.2, files added to the source location during processing are read the next time the File Listener starts.

For more information, see File Listener data instances.

Drag and drop sections in Pega Express

When editing a case form, you can select, drag, and drop sections that use a design template inside a form. Drag and drop provides a simplified way to reorganize sections on a form.

For more information, see Improved section navigation and organization in Pega Express.

Navigation of sections based on templates in Pega Express

When editing a case form in Pega Express, you can navigate up and down through the section structure. If a section uses a design template, you can drill down to a nested child section by clicking it. Drilling down facilitates navigation through the section structure. You can drill down from a parent to a child section or up from a child section to its parent.

For more information, see Improved section navigation and organization in Pega Express.