Data Flow service in the Pega 7 Platform
Valid from Pega Version 7.2.1
The Data Flow service configuration on the Services landing page now provides a single point of entry for enabling running data flows in batch and real-time modes. To configure the Data Flow service, you must add Decision data nodes on which to run data flows and specify the number of Pega 7 Platform threads that are assigned to process the data flow runs. Additionally, as part of the Data Flow service, you can view the number of active data flows on each node.
For more information, see Services landing page.
Improved Pega 7 Platform upgrade and update time
Valid from Pega Version 7.2.1
The Pega 7 Platform upgrade and update tools have been improved to streamline indexing. Upgrading and updating are faster than with previous releases.
Adaptive Decision Manager service in the Pega 7 Platform
Valid from Pega Version 7.2.1
The Adaptive Decision Management (ADM) service is now native to the Pega 7 Platform and is supported by the Decision data node infrastructure. Because of this enhancement, you no longer need to manage the ADM service as an external service. In addition, the ADM service does not require dedicated hardware or operating system environments.
For more information, see Services landing page.
Unified Messaging Desktop integration with Pega Platform
Valid from Pega Version 8.4
You can now use the Pega Unified Messaging Desktop™ customer service solution with a Pega Platform™ application so that customer service representatives (CSRs) and other users, such as managers, can respond to user requests more quickly and in a more consistent manner. With integrated Pega Unified Messaging Desktop, CSRs can escalate user requests from Pega Intelligent Virtual Assistants™ (IVAs) by using case processing and artificial intelligence alongside Pega Customer Service™
For more information, see Develop a single IVA channel to chat across different messaging platforms.
Pega Survey documentation refers to deprecated field
Valid from Pega Version 7.2.1
The documentation for Pega® Survey refers to the Answer Layout field on the Complex Question form, but this field is no longer supported. For more information about the question layout formats that Pega Survey supports, see Pega Survey.
Client-server deployment of Hazelcast
Valid from Pega Version 8.4
Pega Platform™ now supports the client-server model for the Hazelcast service, which provides cluster communication and distributes Pega Platform features across nodes. This optional deployment model introduces independent scalability for both servers and clients in Pega Platform, improving stability for deployments that use a large number of nodes.
The Hazelcast client-server model is intended for select environments running Pega Platform 8.4 across a large number of nodes and should be deployed only when directed by Global Client Support.
Open cases in a mobile app with push notifications sent from Pega 7 Platform applications
Valid from Pega Version 7.2.1
Push notification smart shapes in a workflow of a Pega 7 Platform application can now send push notifications that open a case in a custom mobile app. Users working in the field can use this feature to instantly access priority assignments instead of having to search for changes manually.
For more information, see Configuring the Push Notification shape.
Cannot send mobile push notifications when the Pega 7 Platform is hosted on WebSphere Application Server
Valid from Pega Version 7.2.1
Push notifications are not sent to Android or iOS mobile apps when the Pega 7 Platform is hosted on WebSphere Application Server.
Mobile features deprecated in 8.4
Valid from Pega Version 8.4
Following the introduction of new functionalities for mobile apps, some features are reaching end of life. To avoid additional effort during updates to future releases, do not use deprecated features.
In the 8.4 release, the following features are no longer recommended:
- Mobile Client 7 is now deprecated and planned for removal in 8.5. Use Pega Infinity Mobile Client to meet the mobile needs of your business.
- The Reuse existing web portal functionality is deprecated and planned for removal in 8.5. For improved app performance and more efficient development, use the mobile app builder in the mobile channel. Also, you must convert existing projects to use separate channels for mobile and web portals before upgrading to 8.5.
In addition, the Pega Mobile Express app has been removed from app stores and replaced with the Pega Mobile Preview app.
Pega Composite Gateway not required for Pega Web Mashup
Valid from Pega Version 7.2.1
The Pega Composite Gateway servlet (prgateway.rar file) is no longer required for Pega Web Mashup gadgets. You can now use web mashups without deploying the Gateway. Support for the Gateway will continue, but it is a best practice not to use it for the Pega Web Mashup in Pega 7.2.1 and later versions.