Published Release Notes

Elasticsearch reports support string comparison operators

To improve performance, reports that use string comparison operators in filters can now run queries against Elasticsearch instead of querying the database. The following operators are now supported for Elasticsearch queries.

• Starts with, Ends with, Does not start with, and Does not end with
• Contains and Does not contain
• Greater than, Less than, Greater than or equal, and Less than or equal

In cases where a query cannot be run against Elasticsearch, the query is run against the database, for example, if the query includes a join. To determine if a query was run against Elasticsearch, use the Tracer and enable the Query resolution event type. For more information, see Tracer event types to trace.

Add varied content to a case with Recent content gadget

In an end user portal such as Case Manager, you can now add any type of file to your case by using a Recent content gadget. You can create documents by using a rich text editor, uploading existing files, or attaching URL addresses. Collaborate on all types of content with other members of your team by providing the necessary documents for your case.

For more information, see Adding content to a space (for App Studio), Adding content to a space (for Dev Studio).

Improvements to email case triaging

Improvements to Pega Intelligent Virtual Assistant™ (IVA) for Email make the system more robust and user friendly. When you reply to emails in a triage case, you can forward the email, reply to all, and use the carbon copy (cc) and blind carbon copy (bcc) fields. You can also send Pulse messages to discuss an email case without exposing the information to external users. You are notified in the Email Manager and Case Manager portal if you receive Pulse messages. Even when an email case has been resolved and appears as read-only, you can still send Pulse messages.

For more information, see Email Manager portal and Email triage.

Predictive models monitoring

In Prediction Studio, you can now monitor the predictive performance of your models to validate that they make accurate predictions. Based on that information, you can re-create or adjust the models to provide better business results, such as higher accept rates or decreased customer churn.

For more information, see Monitoring predictive models.

Kafka custom serializer

In Kafka data sets, you can now create and receive messages in your custom formats, as well as in the default JSON format. To use custom logic and formats for serializing and deserializing ClipboardPage objects, create and implement a Java class. When you create a Kafka data set, you can choose to apply JSON or your custom format that uses a PegaSerde implementation.

For more information, see Creating a Kafka data set and Kafka custom serializer/deserialized implementation.

Additional configuration options for File data sets

You can now create File data sets for more advanced scenarios by adding custom Java classes for data encryption and decryption, and by defining a file set in a manifest file.

Additionally, you can improve data management by viewing detailed information in the dedicated meta file for every file that is saved, or by automatically extending the filenames with the creation date and time.

For more information, see Creating a File data set for files on repositories and Requirements for custom stream processing in File data sets.

Pin enhancements in spaces

Improve discussions in spaces and stimulate effective communication by using enhanced capabilities of pins. For example, you can search, filter, and like pins, or pin content of a space to another space.

For more information, see Pinning content to a space.

All search data is encrypted

All search data in Pega Cloud deployments is now encrypted, both at rest and in transit. The encryption of search data makes search compliant with regulatory requirements.

For more information about search, see Full-text search.

Improve clipboard performance for Service REST

Improve clipboard performance in Service REST processing by using the new Lightweight clipboard mode option. This mode does not support all clipboard features.

For a list of supported and unsupported features, see Service REST form - Completing the Service tab.

Create and assign tasks in Pulse

You can now create and assign tasks in Pulse for case work that needs to be completed within a specific time frame. For example, you can assign a task to yourself as a reminder to upload proof of address documents to a Car Loans case by the end of the day.

For more information, see Creating a task in Pulse, Enabling users to post messages in the activity feed.