Published Release Notes

Update to Intelligent Virtual Assistant official names

To use better and more consistent names for conversational channels in Pega Platform™ and to help distinguish conversational channels from Pega Unified Messaging Edition™, Pega Intelligent Virtual Assistant™ (IVA) for Unified Messaging is now called IVA for Digital Messaging. Furthermore, the IVA for Web Chatbot is now officially called IVA for Legacy Webchat.

For more information, see Creating a Digital Messaging channel and Pega Intelligent Virtual Assistant features.

Support for predictive models in PMML version 4.4

Pega Platform™ now supports the import of predictive models in Predictive Model Markup Language (PMML) version 4.4. With this feature, you can import PMML models that use the anomaly detection algorithm.

For a list of all supported PMML models, see Supported models for import. 

Stage-based revision and change request management enhancements

The revision and change request processes are based on the case management capabilities provided by the Pega 7 Platform. The customizable flows that controlled the behavior of the revision and change request management (pyManageRevision, pyManageChangeSet, pyApproveChangeSet, and pyDirectDeployment) are now part of the Revision and Change Request case types that govern the behavior of revision management. The change from flow-based to stage-based revision management makes the process more transparent and easier to modify.

For more information, see Stage-based revision and change request management.

Monitor standard and custom security events

From the new Security Event Configuration landing page, you can select the standard and custom security events that you want the Pega 7 Platform to log automatically for every user session. The security events are grouped into the following types:

• Authentication
• Data access
• Security administration
• Custom

The API logCustomEvent() is provided so that you can create custom security events that are specific to your applications and that can be monitored by the Pega 7 Platform. For more information, see Security Event Configuration.

Automated project estimation in App Studio

App Studio now supports estimating projects in an intuitive and automated way, so that you can plan your work with greater efficiency and accuracy. Estimations include the number of hours that you will need to deliver an application, based on multiple factors such as the delivery methodology, the number and complexity of features to implement, and the number of teams involved. After you provide the required data, the project estimator calculates the expected duration of application development. To share your project estimates outside Pega Platform™, for example with your stakeholders, you can also export estimates to an .xlsx file.

For more information, see Estimate projects automatically in App Studio (8.5), Estimating application development.

Enhanced Case Designer in App Studio

For greater clarity when visualizing your business processes, App Studio now has an improved Case Designer. In Pega Platform™ 8.5, every persona displays a list of associated channels, and every data object lists associated systems, instead of showing multiple entities for different channels or systems. Additionally, for better distinction every channel and system displays a unique icon. To fully convey your business process using just one screen, Case Designer now also supports visualizing attachments required for your microjourney, as well as creating draft associations between personas and channels.

For more information, see Plan your Microjourneys more conveniently in an improved Case Designer (8.5), Creating a Microjourney for customer success.

Support for multiple work queues in the Email Manager portal

Pega Email Bot™ now provides multiple work queues in the Email Manager portal. With this functionality, operators, such as customer service representatives, can now triage cases more efficiently by selecting different work queues. Operators have access to work queues only for the current Pega Platform™ application.

For more information, see Email Manager portal.

Multi-answer questions available for surveys

Pega Platform™ now supports multi-answer questions for all types of surveys. You can use multi-answer questions to collect multiple answers from users. For example, you can ask users to list all the languages that they speak by selecting multiple check boxes.

For more information, see Designing a survey.

Import H2O models to Prediction Studio

Make the most of your custom H2O models in Pega Platform™ by importing them to Prediction Studio. You can then include the H2O models in your decision strategies.

For more information, see Enrich your decision strategies with H2O and Amazon SageMaker predictive models (8.4).

Support for Thai calendar

Pega Platform™ now supports the Thai solar calendar. The update improves readability for users who rely on this date format, and enhances their experience and engagement.

For more information, see Configuring the Thai calendar.