Published Release Notes

Facebook and Web Chatbot configuration in the preview console

When you develop a Pega Intelligent Virtual Assistant™ (IVA) for Facebook or Web Chatbot, you can now teach interactive bot conversations by chatting with the bot in the preview console and guiding the artificial intelligence algorithm to the right responses. This ability greatly accelerates conversation development and simplifies configuration, while providing the developer with more transparency in the mechanisms that produce specific responses.

For more information, see Simulating a conversation and building a chatbot runtime and Testing and building a chatbot from the preview console.

Client page load statistic enhancements

The client page load statistic is the total elapsed time from when the user clicks to when the screen has finished rendering, including network time and time spent in the browser. This statistic gives you visibility into system performance, allowing you to address performance issues in a timely manner. The client page load statistic is now available for usage reporting through the Log-Usage class and in the System Management Application (SMA). In addition, a new alert, PEGA0069, is generated when the page load duration is greater than the threshold. The threshold is set by using the following prconfig.xml file setting:

<env name="alerts/browser/clientPageLoadTimeThreshold/warnMS" value="<milliseconds>" />

The default is 4000 milliseconds.

For more information, see PEGA0069 alert - Client page load time has exceed the alert threshold.

Manage access to the content in your spaces and cases

To more efficiently manage your content, you can grant access to documents only to specific space or case members in a portal that you use. Use this option to provide users with content that is tailored to their specific needs. Provide contextual and consistent documents for your users for more effective communication and case management.

• For App Studio: Adding content to a space, Creating a document.
• For Dev Studio: Adding content to a space, Creating a document.

Single sign-on (SSO) support for Box

You can now use SSO integration with Box so that users who have already been authenticated are not asked to reauthenticate when accessing Box from their Pega application. The Pega application and the Box application must use the same identity provider federation. This capability provides an integrated user experience and supports automated case processing of attachments.

For more information, see Authentication Profile data instances - Completing the OAuth 2.0 tab.

Precision of Oracle Timestamp property when using RDB-Save

DateTime properties that are mapped to an Oracle Timestamp column will experience a loss of precision when they are saved using the RDB-Save method. When you use RDB-Save for an Oracle Timestamp, precision will be accurate to the second. For example, a value of 20171119T124745.006 will be saved as 20171119T124745. When you use Obj-Save, precision will be accurate to the millisecond. For more information, see DateTime property mapping in Oracle for Pega 7.

Usability improvements in the Email Manager and Case Manager portals

Pega Email Bot™ customer service representatives (CSRs) working in the Email Manager, Case Manager, or Case Worker portals can now quickly reply to one recipient or to all recipients. CSRs can also view the sentiment analysis of an email (positive, negative, or neutral) for each received email, displaying the sentiment pattern for the entire email thread in a triage case. The email bot improvements add value for CSRs working in the portals and help them save time when responding to user requests.

For more information, see Understanding the email triage process and Replying to customers by email for an email bot.

Mobile Settings tab in Designer Studio

The Mobile Settings tab in Designer Studio is used when wrapping a mobile application (app) to create a hybrid mobile app. Building an app using this process customizes the app's user interface displayed to users who access the app via the Pega 7 mobile app, available as a free download in the Apple iTunes and Google Play app stores.

This tab also provides fields for managing mobile app distribution, including using a QR Code to quickly access an application's URL and 

See How to build and brand a hybrid mobile application.

Support for intelligent routing in the Email channel

When you create an Email channel interface to use as a Pega^® Intelligent Virtual Assistant, you can now set up automatic routing of the received email content. You define routing rules so that the Email channel is more responsive and makes an informed decision about how to process the email content. The Pega Intelligent Virtual Assistant can automatically assign it to an operator, add it to a work queue, or create a top-level case. In addition, you can configure multiple email accounts to act as the same Pega Intelligent Virtual Assistant.

For more information, see Configuring routing conditions for automatic email handling.

Troubleshooting offline-enabled applications in a browser

You can now troubleshoot offline-enabled applications by using the Tracer tool and developer tools that are available in a web browser. You can troubleshoot scripts that are running when the application is running, without having to use additional debugging tools.

For more information, see Application debugging using the Tracer tool, Troubleshooting offline-enabled applications with the Tracer tool in a browser, and Offline capability.

Default support for the OAuth 2.0 framework in custom mobile apps

You can now build custom mobile apps by using Pega Infinity Mobile Client or Pega Mobile Client 7 with the OAuth 2.0 authorization code grant flow that is enabled by default. This industry-standard authorization framework increases the security of custom mobile apps. Set up your application to either redirect to a login screen of a specific identity provider, or display a selection of available identity providers upon login. Settings for authentication services are now applied automatically when you build your app. You can ensure that a custom mobile app is secure by using a protection schema, such as a biometric sensor or a custom pin.

For more information, see Build secure custom mobile apps with the OAuth 2.0 framework.