External access control DASS
Valid from Pega Version 7.1.5
A new Dynamic Admin System Setting (DASS) controls the Designer Studio's access to external systems, specifically the PDN RSS feed found on the home page.
By default, Pega-Desktop.AllowAccessToExternalSystem is set to TRUE. Update this setting to FALSE to hide the PDN RSS feed and ensure that no RSS fetch is performed.
Free Text Model rule type name changed to Text Analyzer
Valid from Pega Version 7.2.2
The name of the Free Text Model rule type has been changed to Text Analyzer. When you upgrade to Pega 7.2.2, the rule type name of all Free Text Model rules in your application will change automatically to Text Analyzer.
For more information, see Text Analyzer.
Enhancements to the Send Email smart shape
Valid from Pega Version 7.3
The following enhancements have been made to the Send Email smart shape:
- You can now configure the Send Email smart shape in Pega Express.
- You can use templates, such as a rejection template, in your email.
- You can use property values, which allow you to insert the value of a field in your case type, such as First Name, within the email.
- You can insert a link to the case ID in your email.
- You can more quickly configure your recipient list by using two options, instead of one, to send messages to either a list of email addresses or to fields.
- You can choose to send either all case attachments in an email, or you can send attachments of a specified attachment category or an attachment type field. You can specify multiple attachment categories and attachment type fields.
For more information, see the following help topics:
Support for seamless transitions between IVAs and customer service representatives
Valid from Pega Version 8.4
To ensure the best user experience in chat sessions with a Pega Intelligent Virtual Assistant™ (IVA), customer service representatives (CSRs) can now step in and take control of a chat session multiple times, when the chatbot is not capable of correctly answering the user. After the user problem is resolved, the CSR can seamlessly switch control of the chat session back to the chatbot.
Attach Content control
Valid from Pega Version 7.1.5
The Attach Content control assists with attaching and uploading media files for Pega 7 applications. When in a mobile web browser, this control is limited to attaching image files only. Using a desktop browser with this control enabled launches the file browser, allowing users to select a type of capture mechanism and/or utilize an "attach file(s)" file selection prompt directly from their desktop.
Decision data stores
Valid from Pega Version 7.1.7
Decision Management in Pega 7.1.7 introduces two new concepts to manage data: decision data stores, and Data Nodes (DNodes). Horizontally scalable, and supported by DNodes, decision data stores take data from different sources, and make it available for real time and batch processing. This infrastructure is managed through the DNode Cluster Management landing page.
New send email automations and enhancements
Valid from Pega Version 8.3
You can now configure cases, flows, and activities to compose and send guardrail-compliant emails that conform to the MIME standard by using email automations. Use the new Call-Automation method to call an automation from an activity without writing Java.
You can also now categorize error messages in automations to quickly understand the type of error that occurred. In addition, page list data types are now supported for inputs and outputs in automations.
For more information, see Calling an automation from an activity and Viewing automations.
Support for calling a data transform from a case life cycle in App Studio and initializing data at case creation
Valid from Pega Version 8.6
You can now call a data transform from a case life cycle in a low-code way in App Studio. For example, when a customer wants to order the same product again, your application can reuse the shipping information from their previous order. Additionally, by configuring data initialization for a case type, you can prepopulate fields at case creation. For example, an application for a delivery service can apply the customer's preferred delivery options when a new case starts. These enhancements save time for developers because the system can initialize data and prepopulate fields in a case by reusing existing logic, and for customers, who do not need to manually enter their details every time.
For more information, see Calling a data transform from a case and Initializing data at case creation.
Email listeners no longer copy the email subject text to the email body
Valid from Pega Version 7.2.1
As of Pega® 7.2.1, email listeners no longer copy the email subject text to the email body when the body is empty. If your customer application expects text in the body of the email, the application might fail. You can configure email listeners to copy the subject text to the body by using the following Dynamic System Setting:
Owning Ruleset: Pega-IntSvcs
Purpose: email/copyBodyNoContent
Value: true
For more information, see Creating Dynamic System Settings.
Conditionally display an optional task
Valid from Pega Version 8.1
You can now define a condition that decides whether an optional task for a case type or a stage is displayed at run time. Optional tasks require additional processing, and by excluding the tasks that are not relevant, you can resolve cases more quickly.
For more information, see:
- App Studio – Conditionally displaying an optional task
- Dev Studio – Conditionally displaying an optional task