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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

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Pega Platform Resolved Issues for 8.1 and newer are now available on the Support Center.

INC-186094 · Issue 683694

MQ jar handling updated to resolve initialization error

Resolved in Pega Version 8.6.3

After update, errors were seen indicating a NoClassDefFoundError relating to initializing com.ibm.mq.jms.MQQueue. This was traced to a difference in the handling of imported MQ jars, and has been resolved.

INC-186616 · Issue 669062

Cleanup added for disabled/deleted operator passivation data

Resolved in Pega Version 8.6.3

In some scenarios, a passivated session for a non-active operator was able to be resumed after cluster restart. This has been resolved by adding a check for disabled or deleted operators which will then delete any lingering passivated data.

INC-186634 · Issue 672150

Expanded debug logging for requestors

Resolved in Pega Version 8.6.3

In order to assist with diagnosing issues, debug loggers have been added for requestor activation and validation.

INC-187553 · Issue 675430

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.6.3

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-187708 · Issue 680013

Handling added to StreamChangeTracker for non-String mode

Resolved in Pega Version 8.6.3

Incorrect StreamChangeTracker mode properties were being tracked for value changes. Investigation showed this was due to the StreamChangeTracker.trackValueChanges API tracking value changes on properties of mode page and page list, which resulted in logging a WrongModeException in the logs. This has been resolved by updating the behavior of the StreamChangeTracker.trackValueChanges API to return false when value change tracking is invoked for a property other than mode String.

INC-187750 · Issue 675636

Error message removed for adding a new datatype to a branch

Resolved in Pega Version 8.6.3

Clicking 'add data type' for an application when no unlocked rulesets were available resulted in the error message "No unlocked Rulesets/Versions found that are valid for this record. Unlock at least one Ruleset/Version that can contain records of this type.". However, it was possible to create a data type by choosing branch. Investigation showed this message was added by the activity pzLoadTypeToBeAdded and is not needed: it has been removed from the step that appended the message when validating on click of submit.

INC-187857 · Issue 697096

Added debug logging and exception recovery for unexpected data object

Resolved in Pega Version 8.6.3

When rules were complied in lower environment and deployed into production, they later became corrupted and system behavior changed. The error "Java generation failed: caught exception while expanding property pyGetCasePredictionsByClassName on page CurrentRecord" was generated. Investigation showed the auto-populate property pyGetCasePredictionsByClassName was attempting to get the metadata property "pzDataObjectParams": this was a string value in this scenario instead of the expected java object, and caused the exception. To resolve this, a debugger has been added which will check if the property is a java object or not. If it is not, the system will skip the processing and then display an error message with a stack trace.

INC-188080 · Issue 673784

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.6.3

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-188143 · Issue 674973

Service Email handling updated for MSGraph "From" address

Resolved in Pega Version 8.6.3

While creating cases via email listener, the "From" address was not shown when using MSGraph. This was an issue with extracting the display name when MSGraph is used, and has been resolved by adding double quotes to display the name unconditionally.

INC-188544 · Issue 674456

More informative error message for PreGetChildKeys

Resolved in Pega Version 8.6.3

Previously, any failure of the pzPreGetChildKeys activity included a generic error such as “Unable to identify default schema for the connection” and did not indicate the class/table name. In order to support more efficient troubleshooting, this has been updated to present an error that is more descriptive and includes the correct class name and table name.

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