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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-195790 · Issue 687810

Updated recording test scenario for attachments

Resolved in Pega Version 8.6.4

Recording scenario tests for a case type was not working as expected when attaching a document to a case as part of case flow. This has been resolved as part of the updates made for Pega Test Automation Kit (PTAK) v1.6.

INC-195793 · Issue 697921

Enhanced ruleset validation for portal creation

Resolved in Pega Version 8.6.4

Attempting to create a new portal (web channel) from the app studio using the Creation Wizard with "Branch development preferences" enabled resulted in the error message "No valid rulesets in application preferences". Investigation showed this occurred due to CPM-Portal being specified in the application as the UI class: when attempting to create the portal, the system was evaluating the class against ruleset candidates. The class was not visible to the rulesets in the stack and thus the portal could not be created. This has been resolved by adding validation on UI pages, Int and Data classes in the application to ensure that they exist in user rulesets, and by adding an allowance for classes to exist only in branched rulesets and not the base ruleset during check if the ruleset is present in application stack.

INC-200416 · Issue 699863

Updated AttachmentPreview control for Account Manager Access Group

Resolved in Pega Version 8.6.4

When using the Account Manager Access group as the default and only access group on a profile, attempting to render a PDF on the click of a link did not work as expected. The render-on-click worked as expected when logged in as the Author and the application was switched to Account Manager. This has been resolved by registering the activity pzAppStorageOkToAttachFile in the pzAttachmentPreview control.

INC-206782 · Issue 701142

BAC updated for delegated circumstanced decision table rule

Resolved in Pega Version 8.6.4

An unregistered request error was encountered while launching the DelegatedRulesPage harness when pyBlockUnregisteredRequests >=1. This was traced to a delegated circumstanced decision table rule which caused a request error for the @baseclass.pzLookupCircumList activity, and has been resolved by updating the BAC handling for this activity.

INC-207210 · Issue 703701

Empty check added to OpenRuleAdvanced

Resolved in Pega Version 8.6.4

A blank screen was displayed when attempting to open a requirement set rule in Dev Studio. This was a missed use case while updating the OpenRuleAdvanced control to handle BAC compatibility, and has been resolved by adding an empty check in addition to the existing null check along with an 'if' condition to check for pyActivity input.

INC-209426 · Issue 706802

GetFunctionsForLibrary retrieves 10,000 rows

Resolved in Pega Version 8.6.4

Some functions were missing from the expression builder browser and search results when pyShowInternalLibrary was set to true for including internal functions in the results. To resolve this, the default value for "Maximum number of rows to retrieve" in pzGetFunctionsForLibrary has been increased to 10,000.

INC-213625 · Issue 712297

Corrected null values being set to 0 in GenerateExcel

Resolved in Pega Version 8.6.4

The pxGenerateExcelFile activity was loading $0.00 in place of a null value for decimal columns. This has been resolved by updating the logic for GenerateExcel.java to skip double properties default value for non-existent clipboard props and extend the same fix to the integer class. Safety checks have been added before setting cell type to check if property exists, and handling has been added for a specific exception instead of generic exception for both decimal and integer use cases.

INC-202878 · Issue 713790

Handling updated for social messaging items with very large embedded images

Resolved in Pega Version 8.7.2

Job scheduler was running out of memory while handling large/multiple files, causing nodes to crash while handling Social Messaging items. Inline images were also not being sent in the ACK email. Investigation traced this to a custom job scheduler and activity used to create PDFs from email communication and send the PDFs to a third-party system. This used the standard Email Triage/PegaSocial functionality for the emails, which were stored as instances of PegaSocial-Message. The custom Job scheduler and activity then leveraged the Data Page D_pxEmailPosts to retrieve the emails in order to harvest the text from the emails. The issue occurred when a number of the emails had multiple or large embedded images in them, meaning the PegaSocial-Message instances are very large. This resulted in the node running out of memory and crashing. To resolve this, code has been added to support inline images in ACK email and the complete message from Pulse will be used instead of the original message as the email body for the ACK email.

INC-211417 · Issue 711610

Updated URL construction for inline images for better performance

Resolved in Pega Version 8.7.2

System slowness was seen, and inline images were not getting displayed when the case was opened. This has been resolved by modifying pyExtractHtmlFromAttachment to ensure the image source URL is built in a consistent way whether or not there is a cache to call from.

INC-212549 · Issue 706073

HTML attachments conditionally shown in email listener cases

Resolved in Pega Version 8.7.2

When Rich text/html (non-plain text) emails were ingested in email, the original mail was not getting added to the case. Investigation showed that the pzCreateTriageWork activity had an explicit delete step to remove any attachment that started with 'email-content'. Since the HTML attachment name starts with 'email-content', it was deleted in above activity. This has been resolved by adding a when rule named 'pyLinkEmailTriageContentHTML' which will conditionally show email-content.html.

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