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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D75649 · Issue 547565

OrgChartWorkGroup update issue resolved

Resolved in Pega Version 8.1.8

The instances of Index-PegaFS-Data-OrgChartWorkGroup table were corrupted after adding a new department via the landing page. This was traced to the missed scenario of a Page-Copy with declare index present in it, and has been resolved.

SR-D84880 · Issue 546890

Null check added to resolve addmapcasetomap error

Resolved in Pega Version 8.1.8

Using a createcase flow shape to create child cases by looping on a page list on the parent case resulted in pzaddmapcasetomap throwing an exception related to the activity pzLoadCaseHierarchyWrapper in step 5. This was traced to a page being removed after the list of pages was received in findPageByHandle, and has been resolved by adding a null check.

SR-D62755 · Issue 522827

Enhanced diagnostic logging for Email Listener failures

Resolved in Pega Version 8.1.8

In order to better diagnose issues where the email listener entered a disabled state as soon as it was started, a catch block has been added to enhance logging the reason of failure

SR-D64558 · Issue 527676

AttachmentContent supports S3 storage

Resolved in Pega Version 8.1.8

Using a D_AttachmentContent data page to display the contents of an attachment by way of the pyGetAttachmentContent activity worked when using the Pega database for storage, but generated an error stating CMIS access was disabled after switching to S3 storage. This was traced to restrictions on Link-Attachment pages in Step 2, Line 64 of pyGetAttachmentContent to enable attachment stream retrieval from web storage and repositories by D_AttachmentContent, which has now been removed. In addition, pyGetAttachmentContent has been updated to behave the same whether a Link-Attachment page or Data-WorkAttach page is provided when populateAttachStream is set to false, and the rule documentation (description/usage) has been updated accordingly.

SR-D71669 · Issue 540099

Logic trimmed for better Listener performance

Resolved in Pega Version 8.1.8

After multiple email listeners with Data indexing were enabled, the FTSIndexer queue was filling with Email Listener instances. Investigation showed that although Listener Management has logic for updating the last access time of all listeners by using APIs, the Email Listener was explicitly opening the email listener rule to update the last access time every time it was run. This has been corrected.

SR-D76291 · Issue 541013

Check added for Repositories before saving attachment

Resolved in Pega Version 8.1.8

When creating or updating a case through email listener, the Link-Attachment defaulted the pxStorageType to 'WebStorage'. This caused an issue when using PegaS3, which needs pxStorageType 'Repository'. To resolve this, a check has been added to see if Repositories are enabled, and if they are the storageType will be set accordingly.

INC-
184212 · Issue 677287

Updated AgentName handling for QueueItemID

Resolved in Pega Version 8.7.1

A report was showing as scheduled but no mail was received when it was supposed to run. Investigation showed this was due to the reports being corrupted, leading to the flow skipping the necessary Queue-For-Agent method. While there was a workaround of doing a "Save As" to create a new version of the report, this has been addressed by setting the agentName before saving to the database to handle missing agentName cases and ensure pyAgentname is always populated when pzQueueItemID is not empty.

INC-172836 · Issue 655462

Added check for attachment upload for filename ending in $

Resolved in Pega Version 8.7.1

Attempting to upload a file to external web storage was failing if the filename's last character was $. This was traced to the system attempting to decode the name, and has been resolved by adding a check to see if there are at least two characters after $. If there are none, the decode step will be skipped.

INC-198029 · Issue 695562

Check added for empty SendAs in MSGraph

Resolved in Pega Version 8.7.1

When using MSGraph, logging showed the errors "Could not parse the address into InternetAddress Objects, falling back to parse with the regex" and "Unable to use the configured "Send As" email address from Records. Will fall back to 'first' recipient of incoming email." This has been resolved by adding a check for a blank SendAs field.

INC-199320 · Issue 696941

Corrected duplicate record error message

Resolved in Pega Version 8.7.1

When inserting a duplicate record in a grid, the error was shown at the harness level instead of the record level. This was traced to the error messages being removed from the step page, and has been resolved by updating the system so messages will not be cleared if the same value is being set.

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