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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D38946 · Issue 507906

Dragresize plugin removed from RTE for better Microsoft browser compatibility

Resolved in Pega Version 8.2.4

When a messge was sent through Pega chat while using the Edge web browser, the text field where the message was entered before the send button was pressed did not get cleared. This was traced to the Edge browser throwing a Permission Denied error while attempting to access a detached DOM element. To resolve this, the 'dragresize' plugin has been removed from RTE as its implementation is not compatible with Microsoft Internet Explorer 11 and Edge.

SR-D39455 · Issue 508605

Shortened URLs (bit.ly) supported with custom image size

Resolved in Pega Version 8.2.4

Marketing offers were very slow to load, often generating requestor lock exceptions due to the wait time. This was traced to one cell in one section that housed a company logo: the source to icon had a shortened "bit.ly" URL when the ImgaeIO API in Java expected the actual URL as its input. The API could not convert the shortened URL to the actual URL, resulting in the retries and connection failure. To resolve this, 'javax.imageio.ImageIO' invocation will happen only when the image size is auto. If custom height and width are used to display an image, Pega will not depend on the Java library and the system will be able to resolve the shortened URL.

SR-D42143 · Issue 509316

Tab names maintained after Ajax container refresh

Resolved in Pega Version 8.2.4

When using an Ajax container in Tabs mode, a browser refresh with multiple tabs opened caused the active tab name to be changed to the main tab name. This was caused by the work object name being lost during the refresh, and has been corrected.

INC-173068 · Issue 654064

HTML tags escaped in Audit History field values

Resolved in Pega Version 8.4.6

The case narrative section was showing case statuses with encoded special characters such as % or ( ), resulting in entries such as "Status changed to Complete &# 40;approved& #41; !@#$ %^& amp;*&# 40;&# 41;_&# 43;.". This has been resolved by updating the PyMemo field from type Text Input to DisplayAsLiteral for case narrative, which matches the setting for case history.

INC-175882 · Issue 658642

Updated bulk action audit history logic and security

Resolved in Pega Version 8.4.6

After update, using the standard bulk action feature did not record an audit history entry for the SLA action on a case. This was traced to changes made around authorization for opening worklists when using pzBulkProcessItem that limited the audit history to reassign, transfer or transfer assignment, and has been resolved by updating the login the Work-pzBulkProcessItem activity. In addition, the Require authentication to run checkbox has been enabled on the Security tab of the activity, and the Allow invocation from browser checkbox has been disabled.

INC-177183 · Issue 660537

Refresh assignment checks updated

Resolved in Pega Version 8.4.6

Additional privilege checks have been added to refresh assignment.

INC-178650 · Issue 673550

Cross-site scripting protections updated

Resolved in Pega Version 8.4.6

Cross-site scripting protections have been updated around the DisplayAttachment function.

INC-183947 · Issue 673735

Query split added to handle Oracle expressions limit

Resolved in Pega Version 8.4.6

The PXCHECKFLOWDEPENDENCIES activity was throwing the Oracle error message "ORA-01795: maximum number of expressions in a list is 1000" when a case had a very large number of sub-cases, causing a failure in trying to submit additional child cases which sent them into the broken process. This has been resolved by updating the pxCheckFlowDependencies rule to break down the query parameter into batches of 999 so they can be handled by Oracle.

INC-184271 · Issue 668414

Portal Header persists appropriately

Resolved in Pega Version 8.4.6

The Portal header was disappearing immediately after case attachments were opened from the right sidebar and did not reappear even after refresh. This was traced to the absence of pd(event), and has been resolved by adding pd(event) to the onclick attribute in the anchor tag in the attachment UIKit rules.

INC-154254 · Issue 632638

Correct Email Bot training text highlighted

Resolved in Pega Version 8.4.6

When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.

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