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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D18217 · Issue 489811

Corrected PDF generation when an image filename has special characters

Resolved in Pega Version 8.1.6

When using Export to PDF with an uploaded image file that had special characters in its name, the images were missing from the generated document. This has been corrected by updating the decoding of the URL to not remove the checksum when using RTE.

SR-D27644 · Issue 497613

Uploaded attachments will receive a unique name to prevent overwriting

Resolved in Pega Version 8.1.6

An issue with an incorrect file being attached to a work object was traced to overlapping processes. When files are uploaded, they are first saved to common HDD directory and then read into memory and deleted from the HDD area. Files will overwrite other file carrying the same name, which is a problem if the first file is not completely uploaded and is waiting in the common directory and some other file with the same name is uploaded on top of it. To resolve this, an update has been made to ensure file names are appended with a unique identifier to distinguish between files carrying the same names and keep them from overwriting each other.

SR-D15262 · Issue 486889

GetNextWork properly switches applications for 'most urgent'

Resolved in Pega Version 8.1.6

Post upgrade, the "Get most urgent" button was unable to open a service request from another application to which the operator had access. In this case, the Operator had access to the Canada and USA applications by default, but when a service request from the Canada application context was available in the list, the Get most urgent functionality failed to switch the application context from USA to Canada in order to open the work item. Investigation showed that the GetNextWork activity was being overridden in the Pega-DecisionManager ruleset in rule resolution and that the the Pega-ProcessEngine and Pega-DecisionManager had different versions of the activity. This has been resolved by upgrading GetNextWork in the Pega-DecisionManager ruleset.

SR-D7381 · Issue 486566

Purge/archive locking issue corrected

Resolved in Pega Version 8.1.6

Updates have been made to resolve a locking release issue for the pzBatchPurgeArchive activity.

SR-D23992 · Issue 494760

Null check added to handle portal refresh when first launched

Resolved in Pega Version 8.1.6

After configuring a button / dropdown in caseworker portal header with 'Refresh current action' onclick or onchange action, an exception appeared if the refresh harness was triggered and the Refresh did not happen. This was traced to the refresh harness happening after portal launch and before any DC action occurred. The portal 'history.state' is null at launch, meaning there was nothing to refresh. To handle this corner case, a null check has been added for the history state to avoid console errors.

SR-D11605 · Issue 485663

:JAWS correctly reads heading for Report browser/viewer

Resolved in Pega Version 8.1.6

JAWS 18 was not reading the titles in the report browser and report viewer as "heading level 1" as it should. For the Report Browser, JAWS was reading the title as "<title> - heading level 2", and for the Report Viewer, JAWS read the report title as "<title> - frame". This has been corrected by adding the appropriate aria tags to pzGetStyledLocalizedText.

SR-D15261 · Issue 487511

Added ability to edit or SaveAs out-of-the-box 'Case Volume' report

Resolved in Pega Version 8.1.6

It was not possible to perform Edit or Save As to a Private category for the Pega out-of-the-box report 'Case Volume', which is under the Public category 'Case Metrics'. This was traced to certain out-of-the-box report definitions being saved with a pz prefix which does not support the "Save As" functionality, and has been resolved by adding a Property-Set step above "Call pxCreateRecord" to set .pyRuleAvailable to "Yes".

SR-D21808 · Issue 490282

Filter values retained when editing a report with custom filters

Resolved in Pega Version 8.1.6

After running a report, if some filter values were selected and then the Edit Report button was clicked and simulated data and actual data fields were toggled, the filter values were lost when exiting the report editor. In the Edit Report Page, trying to drag a new filter condition was not working and the Change logic buttons were not visible. These functions worked as expected when a custom Filter section was not used. This was traced to the custom filter page being cleared in the pzCreateCustomFilterPage activity where the step for creating new page should be skipped if it already exists. To resolve this, a parameter will be set to show if the report was rerun in "reRunReport", and a check has been added in pzCreateCustomFilterPage to see if the report was rerun before running the other 'when' conditions.

SR-D11289 · Issue 484054

Mobile support added for Report Definition chart slider

Resolved in Pega Version 8.1.6

Because the report definition ruleform chart slider was historically not supported on mobile devices, enabling the touch API in Google Chrome resulted in confusing behavior where the slider worked in mobile mode on a laptop but not on a mobile device. This was due to the chart slider being a jQuery UI slider component (ui-slider) that was built without support for mobile devices. An enhancement has now been added to utilize the jQuery UI Touch Punch library, which makes jQuery UI components mobile-friendly, by loading it at the start of pzRRChart.

SR-D15089 · Issue 485331

Handling added for single quotes in custom DateTime controls when using Export to Excel

Resolved in Pega Version 8.1.6

A previously resolved issue with the timezone not being appended to datetime when exporting to Excel if a custom control was used has been further updated to better handle single-quote strings in custom DateTime controls.

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