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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-C81946 · Issue 418710

Maintenance function operator ID will not persist in the system

Resolved in Pega Version 8.2

After a hotfix maintenance activity, an audit revealed that an extra operator created for the purpose called CloudMaintenanceUser persisted in the system. The code has now been updated to bypass saving operator records marked with pzPersistOperator="false" on user initialization; the CloudMaintenanceUser will be created with this property set to false, and updating this operator will be skipped during unauthentication.

SR-C74967 · Issue 419159

Delete and change comparisons updated to support multi-tenant environments with shared classes

Resolved in Pega Version 8.2

When creating tenants in paex49, many of the rules did not actually complete importing into the tenant, and when creating new cases, some pages were getting instantiated as classless. This issue was seen only in multi-tenant environments when the same class was present in multiple tenants. Given a Pega class present in multiple tenants, making changes to that class for one tenant triggered invalidation of the dictionary cache that maintains a map with class name + tenant id as key and ClassInfo object as value because of the comparison method used. As a result, dictionary invalidation from one tenant could clear the entry of other tenant and cause the current tenant cache entry to become stale. To address this issue, the system has been updated to remove an entry for a class in tenant context based on key.

SR-C81857 · Issue 420239

Enhancement added to support dropdown with page list property

Resolved in Pega Version 8.2

To enable the use of a dropdown control with a property of type page list, an enhancement has been added to support a clipboard page for drop down and autocomplete.

SR-C86213 · Issue 411187

Corrected PRAuth URL handling for sessions on restarted nodes

Resolved in Pega Version 8.2

If a user session was in progress and the node restarted, attempting to refresh the session when the node came back up was not working. Launching a new browser session cleared the problem. A trace showed that the Authentication Selector screen was not loading because the PRAuth URL redirection was going into an infinite loop, and this has been corrected.

SR-C75496 · Issue 413924

50 count limitation removed from application list export

Resolved in Pega Version 8.2

Previously, using Designer Studio -> Application -> Distribution -> Export to export the list of applications limited the results to 50. This number was hardcoded in the page size count setting for the Report Definition. In order to better support complex installations, this limit has been lifted.

SR-C70943 · Issue 409363

Dropdown sourced from data pages or clipboard pages working for all browsers

Resolved in Pega Version 8.2

After working to resolve a dropdown issue with Edge browsers, some other dropdowns sourced from a data page or clipboard page were failing to load. This was caused by the dpparams parameter being encoded so that the proper JSON was not retrieved, and has been fixed by modifying the system to decode it before passing the postdata.

INC-147457 · Issue 621708

Elapsed time in Work History Table includes sub-flow

Resolved in Pega Version 8.4.5

Elapsed times were not captured when an assignment was in a wait shape followed by a utility which set a ticket and moved the assignment to a sub-flow. Investigation showed that when flow execution is in a sub-flow and a ticket is raised, the assignment in sub-flow was removed but audit history was not captured. To handle this scenario, the functions pzCleanSplitForTicket and pzRemoveFlowForTicket have been added, and FlowMethodBody FUA has been modified to include pzCleanSplitForTicket instead of CleanSplit.

INC-149213 · Issue 608519

Email attachments properly displayed in mobile browsers

Resolved in Pega Version 8.4.5

When attempting to use any mobile browser to open the email attachment of a work object, a blank HTML page appeared before the email attachment was shown. The blank page did not appear if the mobile browser was set to use "Desktop mode" or "PC mode". This has been resolved by updating the BAC registration method so that correspondence attachments are properly opened in all mobile browsers and HC apps for all channel types. An additional issue of a blank window appearing on IOS devices that was caused by correspondence attachments opening in a new window instead of opening in the current window has also been corrected.

INC-153801 · Issue 625945

Modified handling for updating SLA on Bulk Agent items

Resolved in Pega Version 8.4.5

While transferring SLA-configured assignments to the work basket using the Bulk Agent in background processing, the assignment handle of the SLA item was not getting updated to the work basket assignment handle. The error "duplicate key value violates unique constraint" was logged. This was due to the system not being able to dequeue the SLA item while it was locked by the Queue Manager as part of the background bulk processing, preventing the assignment handle from being updated on the SLA item. To resolve this, the system will perform a direct database open of the SLA item so the assignment handle is updated.

INC-154778 · Issue 620905

Bulk actions filtering works in Spanish locale

Resolved in Pega Version 8.4.5

Filtering by only case type did not return any results when using the Bulk Transfer functionality with the Spanish locale. Investigation showed that the filter value case type had a field value set, but the localized value was not being checked in the pzPostFilterOperation in step 1 'when' condition. This has been resolved.

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