SR-D32991 · Issue 504129
Email Discussion Thread retains Formatting
Resolved in Pega Version 8.3.1
CSS styles were not being retained in the discussion thread when replying to InboundCorrespondence cases. This was traced to a missing value in Param.latestReply activity pzCreateExternalPostFromMail, and has been resolved by setting an initial plain text value to the param.latestReply before it is set with the HTML value. This prevents having a blank parameter value if the incoming HTML value is empty.
SR-D28342 · Issue 504970
ChatMashup loading issue with IDP resolved
Resolved in Pega Version 8.3.1
When using a harness containing chat scripts via Mashup that called an activity to set parameters, attempting to launch the Mashup from an external application failed on the first attempt: an incorrect URL was generated and the activity was not triggered, resulting in an empty harness. The second attempt to launch the Mashup worked as expected. This was seen when using an IDP initiated Login with query string - pyActivity= classname.ActivityName, and there was a workaround to use SP initiated login or to use the activity URL directly on the IDP portal. Investigation showed that the resourcePath was coming as http in SSL enabled system, but the reqURI was still https. To correct this, the system has been updated so that if the reqContextURI starts with https and the requestURL starts with http, then the requestURL will be converted to https.
SR-D47795 · Issue 524674
Fallback to Pulse notification added for empty incoming account in CallEmailAutomation
Resolved in Pega Version 8.3.2
After upgrade, issues were seen with the sender receiving email notifications for sent messages when alias addresses were used for incoming emails. To resolve this, a fallback mechanism to use a Pulse notification has been added in cases where an incoming email account is not found in the pyCallEmailAutomation activity.
SR-D48246 · Issue 518689
TextAnalyzerClass will be populated during upgrade if not present
Resolved in Pega Version 8.3.2
After upgrading, the email channels were failing to process the emails and the error "Unable to load data page D_pyEntityClassMapping. Required parameters : ClassName cannot be blank" was seen in the tracer log. Analysis showed the email channels were failing to process the emails due to the pzUpgradeVersion property in Data-Channel-Email instances being inconsistent post-upgrade. To resolve this, the system has been updated so if the TextAnalyzerClass or name property is not present in old email channels (created in 7.4), it will populate that property in the upgrade activity with the default classname.
SR-D49782 · Issue 518047
Extension point added for ClearInteraction to support custom interactions
Resolved in Pega Version 8.3.2
In order to support clearing a custom interaction page after clicking the "Reset" button on preview console, an extension point has been added to pyClearInteraction.
SR-D54120 · Issue 541351
Improved handling for attachments not using UTF-8 encoding
Resolved in Pega Version 8.3.2
When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.
SR-D57865 · Issue 520962
Added property check for outbound templated email reply
Resolved in Pega Version 8.3.2
When a template was used for the first time for outbound correspondence, email was generated correctly. If the same template was used as the content for reply, the generated email skipped all styles. This was traced to a missing property check, and has been resolved.
INC-175994 · Issue 667480
Removed redundant Microsoft Outlook email interaction chain
Resolved in Pega Version 8.5.6
When opening an email interaction case, the email editor user interface area showed the complete email chain of the email for every new message that came in related to the case. This was traced to the difference in the selectors that various email clients use to construct a response to an email with email history in it, and has been resolved by updating the selectors for Microsoft Outlook in pyRichTextEmailHistorySelector so no conversation is repeated when using that client.
INC-184155 · Issue 673073
Entity Detection prefers first detected entity
Resolved in Pega Version 8.5.6
Entity detection shown in the "Training data" tab of the email channel did not match with the results of running the corresponding text analyzer rule. This occurred when a single piece of text was detected as multiple entity values, which led to the last entity detected being picked for case mapping because of the unclear scenario of duplicate entities. To resolve this, pxmapresponseentities has been updated to prefer the first detected entity.
INC-184243 · Issue 682331
Page data preserved for WebChat timeouts
Resolved in Pega Version 8.5.6
Attempting to change the font size in Webchatbot after the interaction time-out resulted in a DisplayError screen. This was traced to the page data not being available, and has been resolved by preserving workPage and newAssignPage for this use.