SR-D54120 · Issue 542260
Improved handling for attachments not using UTF-8 encoding
Resolved in Pega Version 8.4.1
When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.
SR-D54120 · Issue 541353
Improved handling for attachments not using UTF-8 encoding
Resolved in Pega Version 8.4.1
When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.
SR-D63638 · Issue 544018
Performance improvements for opening cases with embedded images
Resolved in Pega Version 8.4.1
Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.
SR-D75636 · Issue 549349
Improved handling for attachments not using UTF-8 encoding
Resolved in Pega Version 8.4.1
When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.
INC-154254 · Issue 674944
Correct Email Bot training text highlighted
Resolved in Pega Version 8.6.3
When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.
INC-181797 · Issue 679337
FocusSection timeout updated
Resolved in Pega Version 8.6.3
When being redirected from an email notification to a Pulse comment, the case opened but the Pulse post was not highlighted as expected. This was a purely cosmetic issue, and has been resolved.
INC-183960 · Issue 674382
Cases Created through email bots remain searchable
Resolved in Pega Version 8.6.3
When a case was created through Email Bot, the delete attachment link in pzCreateTriageWork activity was triggering a delete event in incremental indexing that removed the main work object. This has been resolved by adding a condition check in the SearchIncrementalIndexNotifier class for the link page, and the work object will be updated instead of deleted.
INC-189819 · Issue 676595
Entity highlight corrected
Resolved in Pega Version 8.6.3
In the email channel, the entity value highlighted under "Training" tab was different from the actual value detected. The location where it was detected was also different. This was traced to an inconsistency of the title shown on the UI of training data tab, and has been resolved by updating the title shown on each entity as well as using exit iteration instead of skip step in pyStructureEntity.
INC-190222 · Issue 675956
Emails load with PegaRULES:User4 access
Resolved in Pega Version 8.6.3
Operators with access groups under PegaRULES:User4 were unable to access emails. This was found to be a side effect of Access Control (BAC): if Production level was set to >=4 then the email body could not be seen in the Email Manager Portal and console reported a 403 Forbidden error. To resolve this, the open work by handle action has been added to the Allow List.
INC-191159 · Issue 682363
Validate topics based on all topics in channel instead of default language
Resolved in Pega Version 8.6.3
If a 'When Rule' was used in Email Receiver to provide some conditions, it was not possible to use topics from the dropdown which were trained with training data in prediction studio. This was a missed use case, and was traced to validation being based on the default language topics. To resolve this, the data page has been modified from getting default language topics to getting a union of topics. The datapage for default language topics has also been withdrawn.