INC-202878 · Issue 713791
Handling updated for social messaging items with very large embedded images
Resolved in Pega Version 8.8
Job scheduler was running out of memory while handling large/multiple files, causing nodes to crash while handling Social Messaging items. Inline images were also not being sent in the ACK email. Investigation traced this to a custom job scheduler and activity used to create PDFs from email communication and send the PDFs to a third-party system. This used the standard Email Triage/PegaSocial functionality for the emails, which were stored as instances of PegaSocial-Message. The custom Job scheduler and activity then leveraged the Data Page D_pxEmailPosts to retrieve the emails in order to harvest the text from the emails. The issue occurred when a number of the emails had multiple or large embedded images in them, meaning the PegaSocial-Message instances are very large. This resulted in the node running out of memory and crashing. To resolve this, code has been added to support inline images in ACK email and the complete message from Pulse will be used instead of the original message as the email body for the ACK email.
INC-208818 · Issue 704708
Corrected intelligent routing in email channel
Resolved in Pega Version 8.8
Intelligent language-based routing in the email bot channel was not working as expected when given a condition to direct messages to a different operator based on language. Messages were placed in the Inbound Correspondence work basket instead. This was traced to the getRoutingActions API using the incorrect property from .pxAnalysis, and has been resolved.
INC-211417 · Issue 711612
Updated URL construction for inline images for better performance
Resolved in Pega Version 8.8
System slowness was seen, and inline images were not getting displayed when the case was opened. This has been resolved by modifying pyExtractHtmlFromAttachment to ensure the image source URL is built in a consistent way whether or not there is a cache to call from.
INC-212549 · Issue 706072
HTML attachments conditionally shown in email listener cases
Resolved in Pega Version 8.8
When Rich text/html (non-plain text) emails were ingested in email, the original mail was not getting added to the case. Investigation showed that the pzCreateTriageWork activity had an explicit delete step to remove any attachment that started with 'email-content'. Since the HTML attachment name starts with 'email-content', it was deleted in above activity. This has been resolved by adding a when rule named 'pyLinkEmailTriageContentHTML' which will conditionally show email-content.html.
INC-212966 · Issue 713956
Support added for email attachments stored in repositories
Resolved in Pega Version 8.8
Attachments sent through email were received as corrupted. To resolve this, support has been added for retrieving content attachment file content from external repositories using data page D_pzGetExtStorageContent[ContentLocation:.pyContentLocation,RepositoryName:.pyStoredInRepository].pyFileSource
INC-214294 · Issue 710828
PopulateEmailClientWorkFilter correctly resolves field value
Resolved in Pega Version 8.8
The first item in the Email manager queue selection dropdown was 'DefaultWorklist', instead of 'Default worklist' or other formatted text. Investigation showed the New Page was not created for the temp results in pzPopulateEmailClientWorkFilter Activity, preventing it from resolving the customized/available field values, and this has been resolved.
INC-218361 · Issue 737014
AttachmentEmbededInHtml flag works with Microsoft Graph
Resolved in Pega Version 8.8
When an email was received with inline attachments such as images in the signature or an attached file like a Word or Excel document, the attachments were saved into Data-WorkAttach-File but the flag "pyAttachmentEmbededInHtml" used to differentiate whether these attachments were inline attachments or not was not being set consistently when the email was sent from an external domain. This was was missed use case related to Microsoft Graph where pyAttachContentDisposition was not being set to inline for inline images, and has been resolved by updating pzCreateInteractionReply.
INC-228963 · Issue 740547
Null check added for blank CSS style
Resolved in Pega Version 8.8
After a case was created from email, opening the case did not display the email body. This was traced to the styles found in the content of the email body, specifically to a style starting with ":root" that was causing the issue. In pyGetHTMLMessage, the email processing does not happen if the CSS selector is blank, which happened due to a null check not being performed when changing the internal CSS styles to inline CSS styles. To resolve this a null check has been added on the selector.
INC-229423 · Issue 729987
forcemigratetriagecases added to allow check migration status query skip
Resolved in Pega Version 8.8
The IsMigrationDone query was taking around 20 seconds to run on a very large amount of data in pc_work table. To address this, a new 'when' rule pyforcemigratetriagecases has been added to allow skipping checking migration status for on-demand migration.
INC-230368 · Issue 735187
Handling added to prevent empty interaction identifier
Resolved in Pega Version 8.8
The pxInteractionAggregator queue processor was trying to aggregate data periodically but failed with the error "Unable to open an instance using the given inputs: pxObjClass = "Data-Conversation-Summary", pyInteractionId = "". Investigation showed the interaction aggregator could not find the interaction or could not get an ID from the interaction, causing the number of broken records to grow because Obj-Open failed each time it could not find a record in the database. To address this, the pxInteractionAggregator has been updated to better handle the Obj-Open step and empty interaction IDs.