INC-154254 · Issue 632638
Correct Email Bot training text highlighted
Resolved in Pega Version 8.4.6
When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.
INC-175994 · Issue 667483
Removed redundant Microsoft Outlook email interaction chain
Resolved in Pega Version 8.4.6
When opening an email interaction case, the email editor user interface area showed the complete email chain of the email for every new message that came in related to the case. This was traced to the difference in the selectors that various email clients use to construct a response to an email with email history in it, and has been resolved by updating the selectors for Microsoft Outlook in pyRichTextEmailHistorySelector so no conversation is repeated when using that client.
INC-187031 · Issue 676245
Topic handling updated for behavior tab
Resolved in Pega Version 8.4.6
While submitting topics configured on the behavior tab of the chat channel, duplicate records were created and a null pointer exception was generated. Investigation showed this was due to a difference in Topic handling between the email channel and the chat channel in a modal window, and has been resolved.
INC-192935 · Issue 698695
Inline images retrieved for deferred-load email
Resolved in Pega Version 8.7.1
When emails were defer-loaded, inline images with code entered into the non-cache section in pyExtractHtmlFromAttachment were not being displayed. This has been resolved by passing the current page parameter to pyExtractHTMLFromAttachment to convey the pyID.
INC-200148 · Issue 693148
Added JSoup handling for older Microsoft Outlook versions
Resolved in Pega Version 8.7.1
Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.
INC-200237 · Issue 693179
Added API for Pega Call Team websocket reconnect
Resolved in Pega Version 8.7.1
When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.
INC-203463 · Issue 694163
Added deferred loading for email cases
Resolved in Pega Version 8.7.1
When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.