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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D37415 · Issue 508969

Parameter page update added to improve backwards compatibility for ShowTestLibraryTab

Resolved in Pega Version 8.1.7

An error was observed on the first attempt to modify the 'when' rule "ShowTestLibraryTab" located in PegaProjectMgmt:08-01-01. Analysis showed the when rule (Always, Never) which was called from this rule was not found, which was an issue traced to the Rule-Obj-When function alias parameter name being changed from "strWhen" to "blockName" in the 8.1 release. Subsequent attempts to save the modified rule succeeded due to step#7 in the Embed-UserFunction.pzPopulateDropdownFBUIParameters activity upgrading the pyParameters page with the latest data. To resolve this backwards compatibility issue, the activity step#6 has been modified to upgrade the parameter name for the Rule-Obj-When function alias.

SR-D35734 · Issue 504477

Escalation updated to ensure assignee is notified of missed deadline

Resolved in Pega Version 8.1.7

The Passed Deadline SLA Actions to send email to the owner were not triggered as configured in SLA rule form. To correct that, pzMapEasyEscalationParams steps 3.4.10 and 3.4.11 have been modified to support "NotifyAssignee" for the passed deadline.

SR-D39547 · Issue 505859

Check added for backwards compatibility with Case Type when rules

Resolved in Pega Version 8.1.7

After upgrade, the When rules present on case type rules (used for skipping stages or showing/hiding stage-wide or case-wide actions) were not executing at run time. This was traced to the introduction of the pySkipOrAllowType property in recent versions, and was only reproducible when the ApplicationRuleset was locked and after upgrade irrespective of whether the condition for when was true or false. To resolve this and enhance backwards capability, a check has been added for the SkipOrAllowType property being empty.

SR-D42566 · Issue 512874

Security improvements for ApplicationInventory and Delete Class

Resolved in Pega Version 8.1.7

It was possible to call the activity "ApplicationInventory of class Rule-" by appending the activity name in the URL. To improve security, the ApplicationInventory activity and HTML rule have been removed from the system. In addition, it was possible to access the "delete class" screen and perform actions on top of it by directly appending the stream to the URL. This has been refactored so the screen will be presented only if the pzSystemOperationsAdministrator privilege is in the current access group.

INC-154254 · Issue 674944

Correct Email Bot training text highlighted

Resolved in Pega Version 8.6.3

When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.

INC-181797 · Issue 679337

FocusSection timeout updated

Resolved in Pega Version 8.6.3

When being redirected from an email notification to a Pulse comment, the case opened but the Pulse post was not highlighted as expected. This was a purely cosmetic issue, and has been resolved.

INC-183960 · Issue 674382

Cases Created through email bots remain searchable

Resolved in Pega Version 8.6.3

When a case was created through Email Bot, the delete attachment link in pzCreateTriageWork activity was triggering a delete event in incremental indexing that removed the main work object. This has been resolved by adding a condition check in the SearchIncrementalIndexNotifier class for the link page, and the work object will be updated instead of deleted.

INC-189819 · Issue 676595

Entity highlight corrected

Resolved in Pega Version 8.6.3

In the email channel, the entity value highlighted under "Training" tab was different from the actual value detected. The location where it was detected was also different. This was traced to an inconsistency of the title shown on the UI of training data tab, and has been resolved by updating the title shown on each entity as well as using exit iteration instead of skip step in pyStructureEntity.

INC-190222 · Issue 675956

Emails load with PegaRULES:User4 access

Resolved in Pega Version 8.6.3

Operators with access groups under PegaRULES:User4 were unable to access emails. This was found to be a side effect of Access Control (BAC): if Production level was set to >=4 then the email body could not be seen in the Email Manager Portal and console reported a 403 Forbidden error. To resolve this, the open work by handle action has been added to the Allow List.

INC-191159 · Issue 682363

Validate topics based on all topics in channel instead of default language

Resolved in Pega Version 8.6.3

If a 'When Rule' was used in Email Receiver to provide some conditions, it was not possible to use topics from the dropdown which were trained with training data in prediction studio. This was a missed use case, and was traced to validation being based on the default language topics. To resolve this, the data page has been modified from getting default language topics to getting a union of topics. The datapage for default language topics has also been withdrawn.

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