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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D40662 · Issue 511397

OpenRuleAdvanced updated

Resolved in Pega Version 8.2.5

After upgrade, the Update Page and Append and Map to step in Data transform was generating the error "No Server connection while giving page name to Target and Source". This was traced to the OpenRuleAdvanced_OverLabel control, and investigation showed that a variable was not being resolved when invoking pzEncryptURLActionString. This has been resolved by updating OpenRuleAdvanced and reimplementing two parameters as well as moving the call of these variables to the beginning of the script. Security has also been improved by moving some of the encryption to SafeUrls.

SR-D42566 · Issue 512872

Security improvements for ApplicationInventory and Delete Class

Resolved in Pega Version 8.2.5

It was possible to call the activity "ApplicationInventory of class Rule-" by appending the activity name in the URL. To improve security, the ApplicationInventory activity and HTML rule have been removed from the system. In addition, it was possible to access the "delete class" screen and perform actions on top of it by directly appending the stream to the URL. This has been refactored so the screen will be presented only if the pzSystemOperationsAdministrator privilege is in the current access group.

SR-D43402 · Issue 509972

ValueList/Group correctly appears on clipboard

Resolved in Pega Version 8.2.5

After upgrade the property of type ValueList/Group was missing from the clipboard. This was traced to an extra 'when' rule applied on the visibility of Layout-2 in final section pzProperty (Pega-Desktop:08-02-01), and has been corrected.

SR-D43776 · Issue 510762

Clipboard ExecuteActivity button updated to get classname

Resolved in Pega Version 8.2.5

In Clipboard, clicking the execute activity button did not trigger any action in the backend. Investigation showed that previously the ID attribute for the HTML element used to be same as the property name, and the value of property "pyClassName" was found in the document.getElementById function. Due to work done to provide a feature that generates unique IDs for UI elements (auto generated controls), this must be done through other functions such as document.querySelector to get the value of the property from DOM. The necessary updates have now been made to the javascript function in control pzExecuteActivityButton.

SR-D43783 · Issue 509908

Comments explicitly excluded from generated ruleset under localization

Resolved in Pega Version 8.2.5

A generated URL link from Correspondence Fragment (WorkLink) which was saved in Pega-ProCom_ja was incorrect due to an incomplete URL. The ruleset Pega-ProCom_ja is not provided from the platform, but is generated when using localization. In this case, a comment fragment was included in the rule when it was generated, causing the issue. To resolve this, comment handling has been updated to ensure it's not included when generating the rule.

SR-D49792 · Issue 515982

Corrected property mismatch in Create Eligibility condition builder

Resolved in Pega Version 8.2.5

A parameter mismatch in Create Eligibility condition builder was resulting in properties not being offered in the dropdowns as expected when the top level page was not CaseTypeStages or this page did not exist on clipboard. This has been resolved by changing CaseTypeStages.pyClassName to ConditionsParamterPage.pyClassName in the pzSelectValues_FieldType section.

INC-175994 · Issue 667481

Removed redundant Microsoft Outlook email interaction chain

Resolved in Pega Version 8.6.2

When opening an email interaction case, the email editor user interface area showed the complete email chain of the email for every new message that came in related to the case. This was traced to the difference in the selectors that various email clients use to construct a response to an email with email history in it, and has been resolved by updating the selectors for Microsoft Outlook in pyRichTextEmailHistorySelector so no conversation is repeated when using that client.

INC-176881 · Issue 669701

Resource added to extract email threading code from message body

Resolved in Pega Version 8.6.2

In some scenarios the case ID was not being sent in the subject of email replies as expected, and the secure tracking code was part of the email body instead. That caused replies back to the email thread to create a new email interaction case instead of properly threading the new message into the conversation. Investigation traced this to some email clients removing space after the tracking code. To resolve this, an update has been made which will extract the tracking code from email-content html if it is found and otherwise fallback to the email body.

INC-178990 · Issue 664613

Added handling for reloading portal while ChatBot is active

Resolved in Pega Version 8.6.2

An issue was seen with UI rendering when a customer tried to reload the portal where the chatbot is deployed. Investigation showed that this was caused by the screen going to pyCreate harness instead of ChatPerform harness due tot he unexpected refresh, and has been resolved by updating the handling for the Chat Work page and the business case so that pyWorkPage is always Work-Channel-Chat.

INC-179888 · Issue 663845

Training data correctly added to model

Resolved in Pega Version 8.6.2

Negative training data was not getting added to the entity model. This was traced to logic used to remove consecutive spaces which was incorrectly removing new lines and leading to entity detection of entities such as address line. This logic has now been removed.

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