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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-184155 · Issue 673074

Entity Detection prefers first detected entity

Resolved in Pega Version 8.6.2

Entity detection shown in the "Training data" tab of the email channel did not match with the results of running the corresponding text analyzer rule. This occurred when a single piece of text was detected as multiple entity values, which led to the last entity detected being picked for case mapping because of the unclear scenario of duplicate entities. To resolve this, pxmapresponseentities has been updated to prefer the first detected entity.

INC-184834 · Issue 669457

Channel copy text analyzer detection updated

Resolved in Pega Version 8.6.2

The error message "No unlocked Ruleset versions are available. Please add or unlock a ruleset to create a new channel." was displayed when trying to save a new interface. This was traced to the system copying the channel to incorrect classes/names due to detecting an incorrect type of text analyzer and copying the wrong rules. To resolve this, the method of detecting the text analyzer type on channel copy has been updated.

INC-184902 · Issue 669452

Corrected portal image display for authenticated request

Resolved in Pega Version 8.6.2

Email images for the user portal were not displayed in the browser but were showing correctly in the manager portal. The URL to the image was the same in both cases, however for the user portal the URL request was requiring authentication. This has been resolved by updating the API to use currentsessionURL.

INC-185455 · Issue 671976

Email widget auto-refreshes for incoming email

Resolved in Pega Version 8.6.2

The email thread was not updated automatically for incoming email in an email interaction case with Outlook, but did refresh when the work object was closed and opened in perform mode. This was traced to a Jump statement after pyMapEmailToEmailTriage which interfered with threading, which has now been removed.

INC-176542 · Issue 668477

Removed unused function to improve Class rule save performance

Resolved in Pega Version 8.6.2

Clicking save on the Policy Class rule was not working correctly or was taking an excessive amount of time to respond. Adding property mapping in the External Mapping tab of the Class rule exhibited the same behavior. Investigation showed there was an infinite loop being invoked in the class ruleform, which was traced to the disableKeyEntries() function. As this function is no longer used, this has been resolved by updating the RF_RuleObjClassScript.js to remove disableKeyEntries and any function calls to it.

INC-179111 · Issue 666017

Toolbar delete handling modified

Resolved in Pega Version 8.6.2

After upgrade from Pega 7.4 to 8.5, the toolbar delete button behavior was different. Previously, the pzRuleFormToolbarDeleteRule section rule invoked RuleFormMain on refresh, but the updated version was calling RuleFormHeader, preventing the deletion of the assignment from the class instance. This was an unanticipated edge case and has been resolved by updating the action in the button to refresh the section RuleformMain instead of header.

INC-180468 · Issue 659923

JAWS correctly reads work group header

Resolved in Pega Version 8.6.2

While creating the groups within the organizational unit, JAWS was reading the name of the frame as "Process Work Area" instead of "Create Work Group" and "enter data" instead of the name of the edit field with edit instructions. This has been resolved by adding a property to the short description label so it contains the instance type that is being created.

INC-182150 · Issue 669852

DSS added to control Pega Version Banner

Resolved in Pega Version 8.6.2

Nuisance errors were being logged related to the application trying to connect to Pega to confirm available versions. This has been resolved by adding the 'when' rule pyShowVersionBanner to pzStudioHomeWrapper which allows disabling/enabling the Version Banner based on the setting used in the DSS ShowVersionBanner. pyShowVersionBanner defaults to true when DSS ShowVersionBanner does not exist.

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