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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D63031 · Issue 526243

Reusable assets default option populated correctly for new application

Resolved in Pega Version 8.2.6

When creating an application with at least two case types where each case type belonged to different class groups and pointed to different tables but were configured to have only one work pool, operator work pool values for pxThread and pxRequestor did not correctly reflect the different access group settings. This was traced to the inheritance of default values when the portal pyPortal.pyDesktopType was set to Composite, which caused the system to always take the value from the work pools in the application whether or not it was the same value as specified. A check has now been added so that the system will only default to using the value from the work pool if no value has been specified.

SR-D64528 · Issue 528758

Decision table rule scrolling fixed for low resolution screens

Resolved in Pega Version 8.2.6

While scrolling right, the Tool bar in a decision table rule was moving right while the remaining screen moved left. This was traced to the the screen resolution being less than decision table toolbar width, allowing an infinite scroll. To support low resolution screens, the decision table grid has been made scrollable to resolve this.

SR-D69927 · Issue 537485

Cleanup added for staging directory

Resolved in Pega Version 8.2.6

Temporary files from imports and exports (from DevOps) were filling up the staging area disk space because there was no automatic process for cleaning up these local files. This has been resolved by adding an enhancement that will clear the directory on Engine Startup and any time ParUtils.setStagingDirectory gets called to initialize the staging directory.

SR-D72141 · Issue 542662

Approved flow rule image unlocked

Resolved in Pega Version 8.2.6

When the Approval Required check box was enabled for rulesets (i.e another person with access to this work queue should approve changes to the rules), a rule which was approved was unlocked and moved back to the original ruleset as expected, but the binary image associated with the flow rule remained locked and any other user other than the one who previously checked in the rule was denied access with a "check out failed" error. This locking error has been resolved by modifying the Rule-Obj-Flow!CleanUp activity to set Param.IgnoreInstanceLockedBy = true.

SR-D72672 · Issue 536388

Security updated for CreateOperator

Resolved in Pega Version 8.2.6

In order to improve security, CreateOperator in Pega-ProCom will require authentication to run with pxCanManageUsers privilege.

SR-D75469 · Issue 538121

Resolved null-pointer exception in Expression Builder launch from activity rule

Resolved in Pega Version 8.2.6

A NullPointerException occurred in SafeURL when trying to launch the Expression Builder from an activity rule. This was trasced to a failure to get a value property in a target field due to the target element and its parent element containing the same value for name attribute. This caused the parent element to be considered instead of the target element. To resolve this, the search for the target element in parent tag will use '$p' along with 'target element name' in query selector.

SR-D78698 · Issue 545386

Improved temporary page clearing for UpdateAndDeleteAssignments

Resolved in Pega Version 8.2.6

When using the Change Stage shape in a flow to move it to the Complete stage, the expectation is that the status should be set to Resolved-Completed and all open assignments should be deleted. In some scenarios, the audit history showed the case moved to the Complete stage and the assignments deleted properly, but the case status was not set to Resolved-Completed. This was traced to the temporary page "pgWork_x" getting leaked from pzUpdateAndDeleteAssignments activity when a case is being processed to closure (via pzProcessResolutionStage > pxForceCaseClose path). When the same work object was reprocessed in the same thread and the findPageByHandle(WorkObjectID) function received this temporary page's reference, then the actual operation was not committed to the database. To resolve this, updates have been made to remove the precondition at step#15 of the pzUpdateAndDeleteAssignments activity to ensure the temporary page gets removed appropriately.

INC-192935 · Issue 698695

Inline images retrieved for deferred-load email

Resolved in Pega Version 8.7.1

When emails were defer-loaded, inline images with code entered into the non-cache section in pyExtractHtmlFromAttachment were not being displayed. This has been resolved by passing the current page parameter to pyExtractHTMLFromAttachment to convey the pyID.

INC-200148 · Issue 693148

Added JSoup handling for older Microsoft Outlook versions

Resolved in Pega Version 8.7.1

Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.

INC-200237 · Issue 693179

Added API for Pega Call Team websocket reconnect

Resolved in Pega Version 8.7.1

When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.

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