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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D87671 · Issue 547572

PegaCESvcsIntegrator security updated

Resolved in Pega Version 8.3.3

Security updates have been made which now require authentication to consume the services from the PegaCESvcsIntegrator package.

SR-D87673 · Issue 548626

PegaCESvcsIntegrator security updated

Resolved in Pega Version 8.3.3

Security updates have been made which now require authentication to consume the services from the PegaCESvcsIntegrator package.

SR-D90520 · Issue 552017

REST parameters updated for SauceLabs compatibility

Resolved in Pega Version 8.3.3

After configuring a call to SauceLabs testing through Deployment manager, the REST call was timing out. Investigation traced the issue to SauceLabs changing its parameter name from "browser" to "browsername", and the Pega parameter names have now been updated to reflect that change.

SR-D79397 · Issue 546415

Rule-Utility-Function references updated with library information

Resolved in Pega Version 8.3.3

The "changeSystemName” operation failed. This was traced to the function “getLocalizedValue” (Rule-Utility-Function) being saved into the PegaFS library due to runtime resolution based on the function signature even though the actual Rule-Utility-Function from “Pega-Rules” ruleset needed to be picked in this case. To ensure the correct ruleset is picked, Rule-Utility-Function references have been updated with library information to resolve the resolution collision scenario.

SR-D80539 · Issue 544793

Testcases are not available for 'access when' rules

Resolved in Pega Version 8.3.3

Attempting to create test cases for access when rules resulted in guardrail warnings about the need to create a test case. Because Test Cases are not available for the Access When rule type as per Pega expected behavior, the guardrail warnings are not valid and have been removed.

SR-D88451 · Issue 550847

Testcases are not available for 'access when' rules

Resolved in Pega Version 8.3.3

Attempting to create test cases for access when rules resulted in guardrail warnings about the need to create a test case. Because Test Cases are not available for the Access When rule type as per Pega expected behavior, the guardrail warnings are not valid and have been removed.

INC-147654 · Issue 642189

Updates to displaying embedded images in cases

Resolved in Pega Version 8.7

Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.

INC-154254 · Issue 674945

Correct Email Bot training text highlighted

Resolved in Pega Version 8.7

When a piece of text was selected and tagged against an entity while training the Email Bot, the entity selection was misplaced and partially covered the actual text selected. The incorrect selection was then carried forward to the training data spreadsheet. To resolve this, rule changes have been made that will update HTML entities to HTML encoded forms.

INC-166844 · Issue 651407

Email bot updated to handle negative and positive feedback on the same text

Resolved in Pega Version 8.7

When positive and negative training was done on the same piece of text, text extraction by Email Bot failed. For example, when using the sentence. “John Smith plays cricket”, the bot detects “John” as person name. If user wants to train the bot to detect “John Smith” as the entity, the user needs to first remove “John” and build the model, and then select “John Smith” and build the model again. In this case, the email bot never again detects “John Smith” as person name due to the negative feedback given for “John”. This was traced to the entities having same the startIndex/endIndex, and has been resolved by removing entities of the same modelName which have the pyIsRemoved property as true so that multiple entity models are detected on the same word.

INC-170135 · Issue 652525

Rich HTML handling added for outbound email

Resolved in Pega Version 8.7

The HTML content was visible in the received email when replying from the email pane in the existing email interaction. This has been resolved by adding logic to handle rich HTML for outbound email.

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