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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-164944 · Issue 636289

Logic updated to handle decision trees over 64k

Resolved in Pega Version 8.4.5

An exception was thrown when decision trees reached the 64K size limit. This has been resolved by modifying the logic in the DecisiontableMethodBody RUF where the split size nPropRowLimit is based on the number of columns.

INC-168094 · Issue 642625

Security updated for help URL infrastructure

Resolved in Pega Version 8.4.5

Cross site scripting protections have been added to the help URL infrastructure.

INC-168914 · Issue 659658

Updates added against Cross-site Scripting

Resolved in Pega Version 8.4.5

Cross-site Scripting (XSS) protections have been updated for the UI.

INC-169203 · Issue 646099

Robotics Desktop Automation correctly runs on subsequent tabs

Resolved in Pega Version 8.4.5

When using Customer Service (CRM) to call Robotics Desktop Automation (RDA) from a data page, closing the first interaction tab after the RDA automation was completed resulted in the automation not being triggered for the second tab. If the first tab was not closed, the automation on the second worked as expected. Investigation showed the attachOnUnload was unregistering the client actions for all the open tabs and the attachOnLoad was not being called on reload. This has been resolved by updating attachOnLoad so it is now called with InvokeOnReload as 'true' to register client action for the tab in focus.

INC-174468 · Issue 650945

Delegated rules search considers localized text

Resolved in Pega Version 8.4.5

The search / filter box used to look for particular delegated rules on the configuration tab did not consider localization via field values, where the on screen name and description of the delegated rule was localized. This resulted in the search text being compared against the original text (.pyAdviceText and .pyDescription) used for the name and description at the time the rule was delegated, but not with the localized text that actually appeared on the screen. This has been resolved by updating the pzPopulateDelegations activity to filter by localized values of pyAdviceText and pyDescription.

INC-178070 · Issue 658424

Browser invocation allowed for UnlockOperator

Resolved in Pega Version 8.4.5

Attempting to unlock an operator who was locked out due to security policies was failing. This was an unintended side effect of security work performed earlier, and has been resolved by reenabling 'Allow invocation from browser ' for pzUnlockOperator. This activity requires an authentication check with privilege protection.

INC-147654 · Issue 642187

Updates to displaying embedded images in cases

Resolved in Pega Version 8.6.1

Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.

INC-166844 · Issue 651406

Email bot updated to handle negative and positive feedback on the same text

Resolved in Pega Version 8.6.1

When positive and negative training was done on the same piece of text, text extraction by Email Bot failed. For example, when using the sentence. “John Smith plays cricket”, the bot detects “John” as person name. If user wants to train the bot to detect “John Smith” as the entity, the user needs to first remove “John” and build the model, and then select “John Smith” and build the model again. In this case, the email bot never again detects “John Smith” as person name due to the negative feedback given for “John”. This was traced to the entities having same the startIndex/endIndex, and has been resolved by removing entities of the same modelName which have the pyIsRemoved property as true so that multiple entity models are detected on the same word.

INC-170135 · Issue 652524

Rich HTML handling added for outbound email

Resolved in Pega Version 8.6.1

The HTML content was visible in the received email when replying from the email pane in the existing email interaction. This has been resolved by adding logic to handle rich HTML for outbound email.

INC-173193 · Issue 660937

Resolved exception from isArchived

Resolved in Pega Version 8.6.1

After update, the message "ERROR - Could not retrieve the database time" was seen. This was traced to the interactions of the isArchived API with a version of Oracle, and has been resolved by adding code to skip the isArchived() API call if pzIsPegaCloud is set to false.

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