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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-164171 · Issue 635868

Support added for connect-SOAP run in parallel mode

Resolved in Pega Version 8.5.4

When connect-SOAP was configured to use the “run in parallel” mode, application settings derived through a datapage had incorrect values. While running the connect-SOAP through an activity, all the values were derived incorrectly. This has been resolved by adding a synchronization enhancement to support parallel run connect.SOAP.

INC-164944 · Issue 636292

Logic updated to handle decision trees over 64k

Resolved in Pega Version 8.5.4

Logic updated to handle decision trees over 64kAn exception was thrown when decision trees reached the 64K size limit. This has been resolved by modifying the logic in the DecisiontableMethodBody Rule-Utility-Function where the split size nPropRowLimit is based on the number of columns.

INC-168094 · Issue 642627

Security updated for help URL infrastructure

Resolved in Pega Version 8.5.4

Cross site scripting protections have been added to the help URL infrastructure.

INC-175994 · Issue 667480

Removed redundant Microsoft Outlook email interaction chain

Resolved in Pega Version 8.5.6

When opening an email interaction case, the email editor user interface area showed the complete email chain of the email for every new message that came in related to the case. This was traced to the difference in the selectors that various email clients use to construct a response to an email with email history in it, and has been resolved by updating the selectors for Microsoft Outlook in pyRichTextEmailHistorySelector so no conversation is repeated when using that client.

INC-184155 · Issue 673073

Entity Detection prefers first detected entity

Resolved in Pega Version 8.5.6

Entity detection shown in the "Training data" tab of the email channel did not match with the results of running the corresponding text analyzer rule. This occurred when a single piece of text was detected as multiple entity values, which led to the last entity detected being picked for case mapping because of the unclear scenario of duplicate entities. To resolve this, pxmapresponseentities has been updated to prefer the first detected entity.

INC-184243 · Issue 682331

Page data preserved for WebChat timeouts

Resolved in Pega Version 8.5.6

Attempting to change the font size in Webchatbot after the interaction time-out resulted in a DisplayError screen. This was traced to the page data not being available, and has been resolved by preserving workPage and newAssignPage for this use.

INC-184902 · Issue 669451

Corrected portal image display for authenticated request

Resolved in Pega Version 8.5.6

Email images for the user portal were not displayed in the browser but were showing correctly in the manager portal. The URL to the image was the same in both cases, however for the user portal the URL request was requiring authentication. This has been resolved by updating the API to use currentsessionURL.

INC-185255 · Issue 669439

More responsive attachment loading for interaction portal

Resolved in Pega Version 8.5.6

Attempting to view a large email attachment in the interaction portal was resulting in slow loading and page responsiveness issues. Investigation showed there were numerous unnecessary height calculations happening when checking the dom elements, and this has been resolved with an update which will use the property mapping js file to make the screen more responsive when highlighting.

INC-189819 · Issue 676593

Entity highlight corrected

Resolved in Pega Version 8.5.6

In the email channel, the entity value highlighted under "Training" tab was different from the actual value detected. The location where it was detected was also different. This was traced to an inconsistency of the title shown on the UI of training data tab, and has been resolved by updating the title shown on each entity as well as using exit iteration instead of skip step in pyStructureEntity.

INC-190185 · Issue 685502

Chatbot outbound message formatting corrected

Resolved in Pega Version 8.5.6

Chatbot outbound responses were displaying appended br tags for next line in the messages. This was due to a formatting error in the menu (message type) title, and has been corrected.

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