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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-192935 · Issue 698695

Inline images retrieved for deferred-load email

Resolved in Pega Version 8.7.1

When emails were defer-loaded, inline images with code entered into the non-cache section in pyExtractHtmlFromAttachment were not being displayed. This has been resolved by passing the current page parameter to pyExtractHTMLFromAttachment to convey the pyID.

INC-200148 · Issue 693148

Added JSoup handling for older Microsoft Outlook versions

Resolved in Pega Version 8.7.1

Logging indicated that some emails were generating the error "pyextractlatestreplyfromhtml is resulting in java.lang.IllegalArgumentException: Object must not be null." This occurred when using an older version of Microsoft Outlook, and has been resolved by adding a check before removing the JSoup doc object.

INC-200237 · Issue 693179

Added API for Pega Call Team websocket reconnect

Resolved in Pega Version 8.7.1

When a call came in, the operator was not able to pick it up due to the popup only containing a reconnect section. This has been resolved by adding the disconnectAndReconnect API which will be used by Pega Call Team if the websocket reconnect limit exceeds 5.

INC-203463 · Issue 694163

Added deferred loading for email cases

Resolved in Pega Version 8.7.1

When there were a significant number of email interactions on an email case, delays were seen when loading the case in the UI. Investigation traced this to a high number of database calls along with the BLOBs also being open. To improve performance, the new rule pyDeferLoadEmails has been added which toggles the UI and loads emails faster. In addition, the button label has been modified to read "View all emails" in place of "Show all" while defer load is enabled.

INC-173986 · Issue 668935

Updated survey refresh API for switching radio buttons

Resolved in Pega Version 8.7.1

After configuring a picklist with multiple options in a survey framework, it was not possible to select a radio button when toggling between radio buttons on the UI. Investigation showed the values of the radio buttons were not published to Clipboard, causing pyAnswer to be blank. After detaching the webwb_pzsurvey_ui_userscript.js the value was posted correctly and the visible WHEN was working as expected. This has been resolved by updating pzsurvey_ui_userscript to add a timeout on the refresh API call when switching between radio button options.

INC-177312 · Issue 692110

Added handling for FieldValue issue during Excel export

Resolved in Pega Version 8.7.1

After upgrade from Pega 7 to Pega 8, the export to Excel function for business-rules kept and maintained via Decision-Tables created a file that Excel could not open. This was traced to a function call in the Results tab and the Return Actions in the decision table which caused an issue with the generated Excel to be used for editing. To resolve this, any allowed values will have quotation marks removed before the vales are passed to the export.

INC-196266 · Issue 694837

Performance improvements for CDH

Resolved in Pega Version 8.7.1

Significant slowness was seen in Customer Decision Hub (CDH) during save-as or check-in/check-out of an offer rule. This has been resolved by passing the current parameter page to the RuleCheckOut activity in pxUpdateRecordInner so that CDH can pass a skipValidate parameter to skip the validation during checkout.

INC-198113 · Issue 693353

Link-Association-Follow updated

Resolved in Pega Version 8.7.1

The report definition 'pyGetAssociations' was generating the error "data.internal.rd.reference.InvalidReferenceException InvalidReferenceException .pxLinkedRefTo Cannot use an unexposed property as there is no BLOB column for the class: 'Link-Association-Channel'". This has been resolved by updating pzUnfollowReview to handle Link-Association-Follow, which will prevent these log errors.

INC-200416 · Issue 699862

Updated AttachmentPreview control for Account Manager Access Group

Resolved in Pega Version 8.7.1

When using the Account Manager Access group as the default and only access group on a profile, attempting to render a PDF on the click of a link did not work as expected. The render-on-click worked as expected when logged in as the Author and the application was switched to Account Manager. This has been resolved by registering the activity pzAppStorageOkToAttachFile in the pzAttachmentPreview control.

INC-203548 · Issue 694853

Performance improvements for CDH

Resolved in Pega Version 8.7.1

Significant slowness was seen in Customer Decision Hub (CDH) during save-as or check-in/check-out of an offer rule. This has been resolved by passing the current parameter page to the RuleCheckOut activity in pxUpdateRecordInner so that CDH can pass a skipValidate parameter to skip the validation during checkout.

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