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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-A4279 · Issue 210830

Added handling for unknown UpdateDateType property

Resolved in Pega Version 7.1.9

Saving a Flow stream triggers the pzTrackChangesForFlow activity call, which then reads the pxUpdateDateTime property and converts it to Big Decimal for comparison. This conversion requires mode of the property (i.e. DateTime (?M?) in this case) to be known, which is specified in blob as encoded format. When using a PCI framework where the mode of the pxUpdateDateTime property is unknown(???), a NumberFormatException was generated. This has been fixed.

SR-A469 · Issue 210020

Reworked config file search to prevent WebSphere looping

Resolved in Pega Version 7.1.9

During server startup, the engine tries to populate the environment properties by reading the config files for the application server. A problem was found in some installations with WebSphere where trying to locate the XML file containing the information on the server port created an infinite loop that caused the engine startup to hang. To resolve this, the search function call now has been replaced by another method that tries to obtain the same information from config service without having to locate the XML file.

SR-A903 · Issue 204609

Removed primary page requirement for link-object activity

Resolved in Pega Version 7.1.9

When using the link-object activity method with the history checkmark and the specified step page without providing a primary page, the link-object activity method caused a null-pointer-exception when it attempted to fetch data from the pxRequestor page. This was caused by an unnecessary reference to the primary page, and the method to retrieve the value of pyUserIdentifier has been updated.

SR-A92 · Issue 203202

Removed extra slash character being appended in prconfig

Resolved in Pega Version 7.1.9

When configuring prconfig settings, an extra slash was getting appended when the sethtmlbasecontext had trailing slash in the URL. This has been corrected.

SR-A955 · Issue 204118

Fixed typo in error message

Resolved in Pega Version 7.1.9

A typo in an HA status message written to the log has been corrected.

INC-147654 · Issue 642186

Updates to displaying embedded images in cases

Resolved in Pega Version 8.3.6

Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.

INC-152776 · Issue 621243

Check added for HTML and linefeed combined in email

Resolved in Pega Version 8.3.6

In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with < / br >. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.

INC-165188 · Issue 635774

Third-party links allowed to pass target attribute in anchor

Resolved in Pega Version 8.3.6

Attempting to connect to Docusign, a third party application, via Email in an interaction portal was not working, and the error "account.docusign.com refused to connect" appeared. This was caused by the HTML data being sanitized so the attribute 'target' was not allowed to pass and the application could not open in a new tab. To resolve this, an update has been made that will allow the target attribute for an anchor tag.

INC-146098 · Issue 633722

Keyboard shortcuts work in Decision Trees

Resolved in Pega Version 8.3.6

Keyboard short cuts in Decision Trees used to copy/paste by holding ctrl button in Decision Trees were not working. This was an unintended side effect related to changing non-auto grid to an auto-generated hierarchical table to make the Decision tree rule form multi-browser compatible, and has been resolved by adding cut/copy/paste/insert-after/insert-before functionality to the decision tree context menu.

INC-151662 · Issue 626576

Handling added for application which includes production ruleset

Resolved in Pega Version 8.3.6

When creating the Email channel or Webchat channel, the Text Analyzer and its respective class (Data-Decision-Request-MCP-WebChat-xxxxx) was being saved in the ruleset of the built-on application while there were rulesets open in the top application. This was a missed use case, and has been resolved byupdating the logic to account for the scenario where an application includes a production ruleset.

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