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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-156647 · Issue 626294

Improved disconnected requestor cleanup for FieldService

Resolved in Pega Version 8.6

A large number of requestors from FieldService with the status as 'Disconnected' were accumulating and causing performance issues. This was traced to the requestors not getting passivated due to users not logging out and new requestors being created for the same users next time, and was caused by the value of the DSS Initialization/PersistRequestor being set as "OnTimeout". When the DSS prconfig/timeout/browser/default is not configured, the default browser requestor timeout is 60 minutes. In this scenario, requestors were not passivating as the requestor passivation timeout was set to the refresh token lifetime for mobile users, which was very large and overwrote the DSS value. This has been resolved by removing the code which set the passivation timeout to the OAuth2 refresh token lifetime.

INC-156797 · Issue 618991

Property check handling updated for Ajax requestor

Resolved in Pega Version 8.6

SECU0001 alerts were seen when submitting a case in the interaction portal. Logging indicated the errors were related to the 'pxRequestor.pyLatitude' and 'pxRequestor.pyLongitude' properties which are included in an Ajax request when they exist in the DOM and the 'pyGeolocationTrackingIsEnabled' when rule is true. The error was traced to a condition where a new thread request results in an unexpected property check that encounters a clipboard which doesn't have any pages created for that thread. To resolve this, the 'pxRequestor.pyLatitude' and 'pxRequestor.pyLongitude' properties have been added to an allow list to handle the unexpected properties check.

INC-158489 · Issue 623452

Captcha control updated to support ClientValidation

Resolved in Pega Version 8.6

The required checkbox for the pzCaptcha control was not working when using a custom configuration, allowing a case to be submitted with a blank captcha even when the required parameter was selected on control. This was traced to a required parameter not being correctly populated to the pzCaptcha control, and has been resolved by adding ClientValidation into the pzCaptcha control so that if a required parameter is selected on the control it will be applied during case execution.

INC-160024 · Issue 625831

Deprecated authentication methods removed

Resolved in Pega Version 8.6

After upgrade, attempting to trigger the Pega hosted API externally through Post Man resulted in the exception "The method getAuthenticationService() is undefined for the type OAuth2AccessTokenValidation". This was traced to the use of references to the methods getAuthenticationService() and getAuthenticationServiceType(), which are not in use from v8.5 onwards in pzOAuth2AuthenticationActivity and have now been removed. For OAuth2 authentication, the service package should use authentication type as OAuth2; the system will then take care of validating the token and establishing the operator context.

INC-161660 · Issue 633032

Authorization token handling and cleanup improved

Resolved in Pega Version 8.6

When using a mobile app configured with default authentication, clicking on the "Trouble logging in?" link opened a new window and displayed the message "please contact your system administrator" along with the error "Only authenticated client may start this activity: RULE-OBJ-ACTIVITY CODE-SECURITY PZGETAUTHORIZATIONCODE". This has been resolved. In addition, the OAuth token generation and handling has been improved, and the purge agent has been updated to accept a DSS setting for the max number of expired records to purge each time it is run. The default value is 5000.

SR-SR-D79737 · Issue 602304

Improvements for Report Definition OperatorID filtering

Resolved in Pega Version 8.6

Report Definition filters were not working as expected when data from the OperatorID page was used and authentication was enabled. This was traced to the OperatorID page not being correctly populated. To resolve this, the authentication logic has been modified to always create the OperatorID page at requestor level, and the HTTP API layer has been updated to remove the thread level OperatorID page if exists. In addition, an enhancement has been added for improved debugging on log appenders provided by log4j which allows log filtering based on the requestor and thread for a given appender at a specific log level.

INC-173986 · Issue 668934

Updated survey refresh API for switching radio buttons

Resolved in Pega Version 8.6.3

After configuring a picklist with multiple options in a survey framework, it was not possible to select a radio button when toggling between radio buttons on the UI. Investigation showed the values of the radio buttons were not published to Clipboard, causing pyAnswer to be blank. After detaching the webwb_pzsurvey_ui_userscript.js the value was posted correctly and the visible WHEN was working as expected. This has been resolved by updating pzsurvey_ui_userscript to add a timeout on the refresh API call when switching between radio button options.

INC-175533 · Issue 678910

Improved Page compare for page groups

Resolved in Pega Version 8.6.3

Field level auditing on embedded properties sporadically did not report the "old" value when a property was modified even though the page was listed as "Modified". This has been resolved by adding logic to the pxComparePages algorithm to treat Lists and Groups differently. Now Page and Value Groups will use pxSubscript as the primary way to detect add and deletes.

INC-179769 · Issue 671022

Document generation new line formatting made consistent

Resolved in Pega Version 8.6.3

The GenerateWordDocument API and Generate Document shape were not adding new line to a Word document even when Text Area format was used. This was traced to a difference in document generation which varied between adding \n and adding \r\n for new line, causing inconsistent behavior, and has been resolved.

INC-182152 · Issue 667395

Special character handling updated for export MapValue to Excel

Resolved in Pega Version 8.6.3

The Excel download was failing when the Row/Column definition or column configuration of a map value contained an equals sign (=) or < > brackets inside quotation marks. This has been resolved by adding an update that will evaluate the comparator value at the start of the row condition value, and row condition value and row condition operator will be set separately.

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