Skip to main content

Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-115798 · Issue 167885

Improved handling for abstract case classes

Resolved in Pega Version 7.1.7

An extra hyphen was being inserted into a newly created case's class when the parent class was an abstract class already indicated by '-'. To correct this, a check has been added to avoid appending a dash if the parent class name ends with "-".

SR-115808 · Issue 169924

Instantiation logic enhanced

Resolved in Pega Version 7.1.7

In an application with a parent case (CaseInstancePOC) and two lower levels of cases (Case_Level2 and Case_Level3), the top level case starter flow CaseInstancePOC creates multiple subcase instances of type Case_level2. This is caused by automatic case instantiation of Case Level3 based on Case level2 Work Status - Open being configured. In some cases, this may not be the desired behavior. For example, when there are two Case_Level2s and one work status is changed to Open, the user may want a child case to be instantiated for only that particular Case_Level2and not the other Case_Level2. To allow more flexibility, an enhancement has been added to limit scoping through the AddChildWork setting.

SR-115912 · Issue 168208

Updated failure handling for Word editing with IE

Resolved in Pega Version 7.1.7

When using IE, failure to load correspondence for editing in Word generated the message "Error: Loading Open Authoring Control". This was caused by the carried-over use of a span tag that is not valid under HTML5, and has been corrected with updated JavaScript.

SR-115934 · Issue 170092

Corrected deadline escalation for reassigned work

Resolved in Pega Version 7.1.7

When reassigning work with an escalating deadline, the reassignment flowed properly but the corresponding SLA queue item was deleted after reassign and passed deadline events defined in the SLA rule were not triggered. This was traced to the new queuepage being created with a different processEvent activity, meaning Queue Manager could not locate it. A check has been added to ensure the correct queuepage is attached to reassigned work.

SR-115934 · Issue 170387

Corrected deadline escalation for reassigned work

Resolved in Pega Version 7.1.7

When reassigning work with an escalating deadline, the reassignment flowed properly but the corresponding SLA queue item was deleted after reassign and passed deadline events defined in the SLA rule were not triggered. This was traced to the new queuepage being created with a different processEvent activity, meaning Queue Manager could not locate it. A check has been added to ensure the correct queuepage is attached to reassigned work.

SR-115934 · Issue 174331

Corrected deadline escalation for reassigned work

Resolved in Pega Version 7.1.7

When reassigning work with an escalating deadline, the reassignment flowed properly but the corresponding SLA queue item was deleted after reassign and passed deadline events defined in the SLA rule were not triggered. This was traced to the new queuepage being created with a different processEvent activity, meaning Queue Manager could not locate it. A check has been added to ensure the correct queuepage is attached to reassigned work.

SR-115955 · Issue 167257

Enhanced task queue handling for custom applications

Resolved in Pega Version 7.1.7

In some situations, a custom agent would periodically fall over when processing a large backlog of queued items. This was caused by an exception thrown when placing a task in the queue when it is already present. The system has been updated to better handle this situation and allow agents to continue to execute with the present schedule when a duplicate task is found.

SR-119432 · Issue 175615

Enhanced task queue handling for custom applications

Resolved in Pega Version 7.1.7

In some situations, a custom agent would periodically fall over when processing a large backlog of queued items. This was caused by an exception thrown when placing a task in the queue when it is already present. The system has been updated to better handle this situation and allow agents to continue to execute with the present schedule when a duplicate task is found.

SR-116130 · Issue 168010

StackOverflow errors during passivation remedied

Resolved in Pega Version 7.1.7

An issue was found with StackOverflow errors thrown by the passivation daemon, requiring a restart of the JVM. This was found to be related to the AutoPopulate API, and has been updated.

SR-116146 · Issue 169058

CreateUniqueID enhanced to allow custom instances

Resolved in Pega Version 7.1.7

The out-of-the-box PopulateReport activity previously used shorthand notation when referencing the CreateUniqueID function instead of referencing the function using the RuleSet or library name. This caused an issue with systems that contained a custom version of CreateUniqueID in the CMSUtilities library, resulting in "Multiple suitable instances found" errors. In order to accommodate custom instances of CreateUniqueID, long hand notation will be used for matching in place of shorthand.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us