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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D75649 · Issue 547565

OrgChartWorkGroup update issue resolved

Resolved in Pega Version 8.1.8

The instances of Index-PegaFS-Data-OrgChartWorkGroup table were corrupted after adding a new department via the landing page. This was traced to the missed scenario of a Page-Copy with declare index present in it, and has been resolved.

SR-D84880 · Issue 546890

Null check added to resolve addmapcasetomap error

Resolved in Pega Version 8.1.8

Using a createcase flow shape to create child cases by looping on a page list on the parent case resulted in pzaddmapcasetomap throwing an exception related to the activity pzLoadCaseHierarchyWrapper in step 5. This was traced to a page being removed after the list of pages was received in findPageByHandle, and has been resolved by adding a null check.

SR-D62755 · Issue 522827

Enhanced diagnostic logging for Email Listener failures

Resolved in Pega Version 8.1.8

In order to better diagnose issues where the email listener entered a disabled state as soon as it was started, a catch block has been added to enhance logging the reason of failure

SR-D64558 · Issue 527676

AttachmentContent supports S3 storage

Resolved in Pega Version 8.1.8

Using a D_AttachmentContent data page to display the contents of an attachment by way of the pyGetAttachmentContent activity worked when using the Pega database for storage, but generated an error stating CMIS access was disabled after switching to S3 storage. This was traced to restrictions on Link-Attachment pages in Step 2, Line 64 of pyGetAttachmentContent to enable attachment stream retrieval from web storage and repositories by D_AttachmentContent, which has now been removed. In addition, pyGetAttachmentContent has been updated to behave the same whether a Link-Attachment page or Data-WorkAttach page is provided when populateAttachStream is set to false, and the rule documentation (description/usage) has been updated accordingly.

SR-D71669 · Issue 540099

Logic trimmed for better Listener performance

Resolved in Pega Version 8.1.8

After multiple email listeners with Data indexing were enabled, the FTSIndexer queue was filling with Email Listener instances. Investigation showed that although Listener Management has logic for updating the last access time of all listeners by using APIs, the Email Listener was explicitly opening the email listener rule to update the last access time every time it was run. This has been corrected.

SR-D76291 · Issue 541013

Check added for Repositories before saving attachment

Resolved in Pega Version 8.1.8

When creating or updating a case through email listener, the Link-Attachment defaulted the pxStorageType to 'WebStorage'. This caused an issue when using PegaS3, which needs pxStorageType 'Repository'. To resolve this, a check has been added to see if Repositories are enabled, and if they are the storageType will be set accordingly.

SR-D44942 · Issue 518353

Guided tour popups handling added for right-to-left language locales

Resolved in Pega Version 8.1.8

Guided Tour Popups were still appearing in the default EN location after switching to the ar_AR locale. This was traced to a missed use case for locales using a right-to-left mode such as Arabic or Hebrew, and has been resolved by updating the guided tour engine openPopOver function to account for the HTML tag dir attribute for value of "rtl". This will anchor the pop over to rightBottom / and display the arrow on the rightTop instead of leftBottom / leftTop.

SR-D79266 · Issue 544531

pyStatusWork for parent case correctly resolved

Resolved in Pega Version 8.1.8

pyStatusWork was not getting updated for the parent case even though the case passed through the resolution stage. This was an unintended side effect of work done regarding resolving a subcase if it was opened from the review harness, and has been resolved by updating the findPageByHandle activity to return the correct page when there are multiple pages with the same key.

SR-D54963 · Issue 524113

Updated Decision Table validation for multiple OR conditions

Resolved in Pega Version 8.1.8

When the Decision Table had multiple OR conditions, the table was verified as consistent even when two rows had the same value. Analysis showed that when Show Conflicts encountered multiple 'or' conditions in a row that matched the same conditions in other rows, it considered them to be different rows. This has been corrected.

SR-D54984 · Issue 529208

Resolved ruleset save issue for Google Chrome/IE

Resolved in Pega Version 8.1.8

When using particular versions of Google Chrome or IE, the intermittent error "pyComponentInterfaceClass: <user> does not exist or is not a valid entry for this ruleset and its prerequisites" appeared when attempting to validate an application, and the ruleset could not be saved. This was traced to changes made in the browser around password handling, and has been resolved by explicitly clearing out the pyComponentInterfaceClass if that value is not in use.

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