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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-B6500 · Issue 276002

Mobile performance improvements for static content load

Resolved in Pega Version 7.3

Performance improvements have been made for mobile by enabling concurrent parallel load of static content.

SR-B7225 · Issue 277782

BIX documentation updated for Extract Rules

Resolved in Pega Version 7.3

The documentation outlining best practices for using BIX has been updated to reflect that when extractions are being run asynchronously there must be enough threads for each of the concurrently running extractions. The section "Running an Extract rule using a Pega 7 Platform agent" has been updated to read: "Number of concurrent extracts scheduled has to be limited based on the prconfig "agent/threadpoolsize." Set the prconfig setting agent/threadpoolsize to the max number of concurrent extractions you will be executing. The default value for this setting is 5 and the maximum value is 10.

SR-B7965 · Issue 291732

Resolved mobile case switching exception

Resolved in Pega Version 7.3

The console error 'Exception while trying to set work item as completed in assignment list' was seen while context switching a case in a custom mobile app. This was caused by the configuration calling submit during preprocessing, and has been fixed by ensuring the onSuccess callback of finishAssignmentAction is called when there is no next Task.

SR-B8129 · Issue 280611

Resolved DATA-ADMIN-LOOKUPLIST authentication error

Resolved in Pega Version 7.3

After upgrade, the security access error "You lack access required to execute RULE-OBJ-ACTIVITY DATA-ADMIN-LOOKUPLIST was encountered while performing an obj-save during the creation of a Modal operator ID. This was traced to a difference in how an authentication activity was called, and has been fixed.

SR-B8133 · Issue 277199

Support added for cloning SLA agents

Resolved in Pega Version 7.3

The SLA worker agent was not working as expected based on a prior recommendation to clone agents. The cloned agents are not handling any requests. The original agent is still working, but all 3 clones do not perform any work. 6 nodes, for agents per node, and on each node only the original node is working. Cloned agents were not processing work in production if they were duplicated from SLA agents. In order to support this use, a new feature has been added to agent to allow dequeueing pages queued for another agent. This new configuration setting clones Pega-ProCom to multiple custom rulesets or creates a new agent rule in a custom ruleset with multiple rows for the ServiceLevelEvents agent in that rule. Example:

SR-B8793 · Issue 278410

Flow warnings show consistently

Resolved in Pega Version 7.3

Due to conflicting handling of temporary pages by two different processes within the Rule-Save function, warnings were only displaying intermittently as flow rules were saved, refreshed, or checked in. To ensure consistent handling, a single internal parameter has been added that will be used for creating/removing temporary pages

SR-B8793 · Issue 278405

Flow warnings show consistently

Resolved in Pega Version 7.3

Due to conflicting handling of temporary pages by two different processes within the Rule-Save function, warnings were only displaying intermittently as flow rules were saved, refreshed, or checked in. To ensure consistent handling, a single internal parameter has been added that will be used for creating/removing temporary pages

SR-B9286 · Issue 278610

Enhancement to get work items from multiple workpools for mobile user

Resolved in Pega Version 7.3

An enhancement has been added to support multiple workpools belonging to same application for mobile users. The code will iterate through all workpools which are offline enabled for the operator and get the work items in pzDataSyncGetWorkList activity.

SR-B9286 · Issue 287888

Enhancement to get work items from multiple workpools for mobile user

Resolved in Pega Version 7.3

An enhancement has been added to support multiple workpools belonging to same application for mobile users. The code will iterate through all workpools which are offline enabled for the operator and get the work items in pzDataSyncGetWorkList activity.

SR-B9662 · Issue 282622

Silverlight version upgraded and URL obfuscation error fixed

Resolved in Pega Version 7.3

The "Create Merge Document" functionality failed with error "Silverlight Control ERROR in 'ProcessHttpResponse'" when when the Pega node was accessed via load balancer. To correct this, the SL Pre-Reqs installer version has been upgraded to the MSI version which supports automated installations and a URL obfuscation error in section WordMergeSL has been corrected.

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