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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D30428 · Issue 503424

Added handling for deprecated UI Kit in Pulse OpenURLInWindow

Resolved in Pega Version 8.3.1

After upgrade, clicking on a link in a Pulse comment opened a new window with an error message indicating no content was returned. Investigation showed that if an older deprecated version of the UI kit was used, 'Open URL in window' was configured as Run Script function. The more recent versions use an OpenURLInWindow action. To resolve this, the script has been updated to use an action and pass the correct parameters.

SR-D33052 · Issue 502061

Blank space removed in email reply

Resolved in Pega Version 8.3.1

An issue with blank space being added between the CSR icon and the email content for the first customer mail has been resolved by setting the window width to 100%.

SR-D33930 · Issue 507970

Check added to pyWorkPage before context page replacement

Resolved in Pega Version 8.3.1

When given an assignment configured with Save and Next buttons where the on-click of the Next button triggered FinishAssignment and the case type used Optimistic locking, the workobject lock was not acquired and an error was thrown when clicking Save and then the Next button. Investigation showed that the lock was not acquired because the pyCaseUpdateInfo page was not available in the work object under pyWorkPage. This was traced to the 'When' condition used to display the delete icon on a pulse post. This When condition needs to be evaluated on the context page (in this case, the work page), but when multiple posts are present on the WorkObject) the pyWorkPage was being replaced with a fresh copy from the DB and any updates on the current work page were lost. To resolve this, the behavior has been changed from always creating a context page to only creating the context page if one does not already exist on the Thread.

SR-D7323 · Issue 493176

Pin Case to Board updated to use unique IDs for different workpools

Resolved in Pega Version 8.3.1

When using the Pin Case to Board functionality, it was only possible to find and pin cases in the default/current work pool of the working access group and not any other cases in any other work pools which allowed access to open/search/process. This was due to pyLabel being used to compare if a value entered was valid, which was not a unique key. To resolve this, the pyValidatePinDetails activity in Pega-Ext-Mentions-Documents, Pega-Ext-Mentions-Cases, and Pega-Ext-Mentions-Groups classes have been updated to compare pzInsKey instead of pyLabel to check for validate pin.

SR-D18853 · Issue 488283

Visibility on client check removed to enable Pulse on click

Resolved in Pega Version 8.3.1

When Pulse was configured on click of a icon, the comment section was not visible. Investigation showed that at the time of DOM load, pyMessage property was not available in the DOM because 'Run visibility condition on client' was checked by default. Visibility on client checks have been removed to resolve this issue.

SR-D37757 · Issue 507966

Pulse delete icon repaired

Resolved in Pega Version 8.3.1

After upgrade, it was no longer possible to delete one's own comment in Pulse. This was traced to the section pzDeleteMessage having two dynamic layouts with icon as image configured. During runtime, this section was present in the DOM yet the icons were not visible when the conditions configured were returned as true. This was caused by an error in the generated java for the layout, and has been corrected.

SR-D44012 · Issue 509880

Added more error handling in pzCreateThumbnail

Resolved in Pega Version 8.3.1

In activity pzCreateThumbnail, a null pointer error was generated at step 2. This was traced to the value of originalImage being null even though there was no error in the image file itself, and has been resolved by adding an error check .

INC-205666 · Issue 702934

Database table correctly prevents deletion if there are descendant classes

Resolved in Pega Version 8.6.5

When deleting a concrete class with descendant classes via an activity (Rule-.Delete), the Rule-Obj-Class.ValidateDeleteInternal activity was throwing an error message indicating the class could not be deleted due to descendant classes. However, the corresponding database table rule was deleted anyway. Investigation showed this was caused by ValidateDeleteInternal not reaching the Obj-Save-Cancel step. This can be fixed by modifying step 11, the post when conditions, to jump to END and set the END label at the Obj-Save-Cancel step instead Exit-Activity, but this issues has been resolved by updating all failure states to run end step. In addition, security has been updated to disallow "Allow invocation from browser".

INC-205938 · Issue 721200

Improved handling for heavy use of PushDailyUserData

Resolved in Pega Version 8.6.5

The PushDailyUserData agent was causing utility node performance issues due to the amount of data it was fetching from pr_hourly table. To resolve this, an update has been made which will run the agent once per day and chunk large data.

INC-209158 · Issue 722412

Loop handling updated for Decision Table OR conditions

Resolved in Pega Version 8.6.5

The system was crashing when saving or checking in a decision table with 21 columns and 20 rows where each cell contained 1, 2, or 3 OR conditions. Investigation showed this was caused by an indefinite number of loops when 'or' conditions were used in the test consistency activity, and this has been resolved with an update which ensures only the specified number of loops are performed.

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