SR-D75835 · Issue 539301
Added handling for Google Chrome drag and drop of Outlook email
Resolved in Pega Version 8.3.2
Attempting to drag and drop an email from Outlook to a case opened in Google Chrome resulted in the email being moved to the Outlook deleted folder. This was traced to Google Chrome defaulting to defining the "dropEffect" attribute as "none" when the expectation is it should be "copy". To resolve this, the recommended handling from Microsoft has been added as an event to make a copy (and not a move) an email from Outlook when dragged and dropped with Google Chrome.