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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D65401 · Issue 528958

Parameter page retained after strategy test case checkout

Resolved in Pega Version 8.4

After a test case for a Strategy was created, it passed in the initial run but then failed after checkout of the test case. This was traced to an issue with the activity pzCheckAndUpdateParameters for strategy, and has been corrected.

SR-D67614 · Issue 527487

Tracer issues resolved for Google Chrome broswer

Resolved in Pega Version 8.4

Tracer was running in the background even after the tracer window was closed. Attempting to run a Tracer in this condition resulted in an error indicating the Tracer was being run by another operator and should be restarted, and in the Dev environment, attempting to start a Tracer once it was closed resulted in the message "Cannot launch multiple Tracer sessions for a requestor." Investigation found that the Tracer session was not being closed when the tracer window was closed because the browser specific method intended to do so was not being called. This was found to be an issue caused by the Google Chrome browser changing the signature of the method, and has been resolved by updating the method name in the TraceMain HTML rule.

SR-D24750 · Issue 501745

Resolved importing PublicFormat file using RuleFromFile Wizard

Resolved in Pega Version 8.3.1

When attempting to create a flow from a Public Format XML file using the Rule From File Wizard, the following error was seen: "Problem invoking function: pega_procom_harvest.performXSLT--(String,String,boolean,HashStringMap)". This was caused by a mapping failure related to the pyComments property in baseclass pega social functionality, and has been resolved with the addition of a new page group property pyComments of type "Data-MO-Annotation-Comment" which applies to "Embed-Rule-Obj-Flow-ProcessModel".

SR-D35734 · Issue 504479

Escalation updated to ensure assignee is notified of missed deadline

Resolved in Pega Version 8.3.1

The Passed Deadline SLA Actions to send email to the owner were not triggered as configured in SLA rule form. To correct that, pzMapEasyEscalationParams steps 3.4.10 and 3.4.11 have been modified to support "NotifyAssignee" for the passed deadline.

SR-D26785 · Issue 495893

Corrected error when persisting temporary work object

Resolved in Pega Version 8.3.1

When persisting a temporary work object using the Persist case shape, the internal assignment handle was not updated to include the work object's ID. Subsequent attempts to access the internal assignment (such as the "Edit" button on the Review Harness) resulted in errors. Investigation showed that when a temporary case was persisted, pyInternalAssignmentHandle was not getting recalculated after pzInsKey was updated. To resolve this, the configuration on the edit button has been modified to use .pxFlow(pzInternalCaseFlow).pxAssignmentKey which is what pyInternalAssignmentHandle declare expression was also returning.

SR-D37415 · Issue 508966

Parameter page update added to improve backwards compatibility for ShowTestLibraryTab

Resolved in Pega Version 8.3.1

An error was observed on the first attempt to modify the 'when' rule "ShowTestLibraryTab" located in PegaProjectMgmt:08-01-01. Analysis showed the when rule (Always, Never) which was called from this rule was not found, which was an issue traced to the Rule-Obj-When function alias parameter name being changed from "strWhen" to "blockName" in the 8.1 release. Subsequent attempts to save the modified rule succeeded due to step#7 in the Embed-UserFunction.pzPopulateDropdownFBUIParameters activity upgrading the pyParameters page with the latest data. To resolve this backwards compatibility issue, the activity step#6 has been modified to upgrade the parameter name for the Rule-Obj-When function alias.

SR-D43783 · Issue 509907

Comments explicitly excluded from generated ruleset under localization

Resolved in Pega Version 8.3.1

A generated URL link from Correspondence Fragment (WorkLink) which was saved in Pega-ProCom_ja was incorrect due to an incomplete URL. The ruleset Pega-ProCom_ja is not provided from the platform, but is generated when using localization. In this case, a comment fragment was included in the rule when it was generated, causing the issue. To resolve this, comment handling has been updated to ensure it's not included when generating the rule.

SR-D38053 · Issue 508224

Upcase case shape will fall back to pyWorkCover if multiple pages are present

Resolved in Pega Version 8.3.1

In the Update a Case shape, selecting "A Single Case" and providing .pxCoveredInsKeys(1) for the With ID field worked as expected, but using the same data transform and selecting either "All child cases and descendants" or a specific child case resulted in no update on the children. This was traced to the findPageByHandle API not returning the most appropriate page, which created an issue whenever multiple pages were present in the clipboard. To correct this, the system has been updated to use pyWorkCover if present.

SR-D40685 · Issue 508809

Custom routing configured in early Pega versions will be mapped to custom on upgrade

Resolved in Pega Version 8.3.1

After upgrade, a configured custom routing option under assignment properties was missing in all assignments. This has been resolved by updating pzUpdateRouting with a condition that will take assignments configured in Pega 6 versions and map them to 'custom'.

SR-D18726 · Issue 501388

Application quality page retains info on reopen

Resolved in Pega Version 8.3.1

When the application quality page was accessed for the first time the page displayed all the data properly, but if it was closed and then opened again all the counts were blank. This was traced to an issue with converting the date from the client to the database, and was seen when the Oracle database had date filed as key and type date. The issue did not occur if the type was varchar2. To resolve this, the system will use obj-open-by-handle instead of obj-open while fetching the details of AQD.

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